1495 East H Street, Chula Vista, CA 91910, United States
Showing 5 reviews out of 9 total
1 Stars - We had our smog test completed here. They never sent the results to the DMV. When we explained to them that the DMV never received it they refused to resend it and charged us 10 for a copy of the cert. They also broke the connection to the computer.
So I had to have the smog redone by someone else and have the connection fixed.
2 Stars - I called for a simple quote this morning and spoke with Gary, the manager. I gave him the info about the car and he started asking me for personal information. Name and phone number, which I gave in case he had to call me back for the quote. then he started asking for more info...I had to stop him and ask why he needed all my personal info for a quote. He got rude and told me to have a nice day. Why kind of customer service is that?! I agree with the other posts here complaining about this business. To the owner of Bonita Point 76: you're losing business/money because of your manager! His customer service sucks! I called back and Jay, another mechanic, answered the phone. He told me that the Gary treated all his customers the same way. Such a shame. I do not recommend this place. If they can be rude to you and treat you like crap, what else are they willing to do to your car to make money???
Chris jr gogue
2 Stars - This 'family-owned' business is absolutely dishonest and horrible. We had to bring our car back because the gas cap would not close after we got gas; they fixed it without even an apology or admitting their mistake. My husband also discovered that they failed to replace the fuse panel lid in our engine, and he had to put it back on himself. This company unfortunately lacks integrity, although they sound 'polite' when you first call them. It cost us over $500 to repair our car, and had lazy, dishonest mechanics work on it. We will never bring our vehicle again, or recommend it to our neighbors here in Chula Vista. Very poor car mechanic business which lacks integrity, and does not fix the car as they ought to. Extremely disappointed and outraged at their service.
5 Stars - When I first walk in to Bonita Point 76, everyone is really nice. I noticed they are teling the customers what they need, not just to make money. They are professional and they care about their custtomers it's obvious.
5 Stars - Great family owned business, I've been taking my car here for years. Always friendly, I trust them 100%!