5 Stars - My partner and I were researching Lincoln MKT's online when we came across a 2014 on the lot at Faricy Ford. It was a nice day yesterday, so we decided to just drive down (111 miles) vs. calling and trying to make a deal over the phone.
When we arrived, Martin Cheeseman greeted us. We chatted with him about what we'd seen online, and he took us straight to the vehicle. After we both test drove it, we knew this is the car we wanted. It was already a few thousand under fair market value according to Kelly Blue Book, so we knew there would be no negotiation room there.
Ben, their Assistant General Manager, took our 2012 Ford Focus for a spin, and within a few minutes of being back, we had a quote in front of us. What they were offering for a trade-in was $700 off what I was willing to accept. I showed Martin, on my smartphone, why I felt the trade-in needed to be increased. I also made it clear that, by wanting $700 more, that was not an opportunity to come back and say they'd split the difference. I also said I'd love to chat with Ben in person vs. the typical dealership shenanigans of the sales person going back and forth, claiming to have really fought for us, but the mean managers wouldn't budge and $XXX was the absolute best they could do. Ben was busy, so we walked around the lot a bit. Not 10 minutes later, Ben and Martin came out, shook our hand, and said we had a deal. They detailed the car, filled it with gas (not all dealerships do this with used cars), and we were on our way.
I've owned 11 Fords in my ~25 years of driving, and this, by far, was the easiest, most stress-free experience ever. Martin's laid-back, easy-going, genuine, sincere personality was so refreshing vs. other sales folks that are trying to sell you with every sentence out of their mouth.
We'd HIGHLY recommended giving Faricy Ford a try when you're ready to purchase your next vehicle.