- 9630 Medlock Bridge Rd
- Duluth GA 30097
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Jiffy Lube9630 Medlock Bridge Road, Duluth, GA 30097, United StatesShowing 5 reviews out of 5 total
Jonna Blount11/25/14UPDATE: The Jiffy Lube called me back form their headquarters and apologized profusely and made the situation right. I would give this place another try. Very professionally handled by the higher ups. My teenage son took his Nissan Murano in for a routine oil change and when he pulled out of the place, the car died. It was running FINE when he arrived. It was clear something happened while being serviced. The lady working there was very rude to him, probably because of his age, and they refused to take any ownership of the issue or help him in any way. I arrived and had AAA tow the car to one of their centers. As it turned out, the air hose had come loose when Jiffy Lube was checking the air filter causing the car to lose power after it started. AAA Johns Creek fixed it in less than 2 minutes at no charge. I called to alert the Jiffy Lube what had happened, and manager Neal said it wasn't their problem -- they didn't do it. I would NEVER go to this or probably any Jiffy Lube again.brittany combs11/24/14Over the last year this location and district has been put under new management, their employees are always kind and willing to help with any car problems I have. They always seem to know what their doing and talking about when I have any questions. And they always have me in and out quickly. I wouldn't bring my families cars any where else!A Google User12/02/11Customer for life! I was treated very well at this location. They told me they recently had a change in management. I went to Jiffy Lube because my car had a burnt smell. They found that the previous oil change (from somewhere else) had left debris when they replaced my air filter. These guys cleaned it out, topped off my fluids, vaccumed and cleaned my windows. They were also upset because I told them I hesitated to come to them because another Jiffy Lube had treated me badly. They gave me coupons and didn't charge me a dime!A Google User09/05/11Horrible service. Didn't do half the things I paid for. I paid for the "Signature Service" and only got an oil change. They did not top off ANY of my cars fluids, and they left my vehicle in horrible condition. They did not vacuum the car either as they said they would. Tire pressure was not checked, brake lights were not checked (I know this for a fact, because I have a third brake light out and there is no way any place would pass up the opportunity to try to sell me a new one), air filter was checked and put in backwards, and the filter box was left unlatched on all 4 latches! The mileage of my vehicle was recorded incorrectly. They claimed the windshield washer fluid was filled, the representative from Jiffy Lube even said they did it himself, yet when I pulled out and tried to use the washer fluid to wash my dirty windshield (which should not have been dirty because on the Invoice under the service checklist it says "Wash Exterior Windows", which was clearly not done), NOTHING would come out. I checked it at the gas station and it was BONE DRY in there! Overall horrible experience, I came here cause it was convenient, but I never will again.A Google User04/15/11These guys charged me for everything and did a bad job. The tire rotation cost me 20 dollars and left me with a broken wheel I now have to replace. Don't trust their services!