Motorcycle Dealerships, New & Used Motorcycles in Gainesville, Georgia
Motorcycle Dealers in Gainesville, GA
Motorcycle Dealers in Gainesville By CityGrid
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2750 Browns Bridge Rd, Gainesville, GA 30504, United States
Showing 5 reviews out of 24 total
I purchased a used Jet Ski from them. I began to have some issues with the battery, which immediately needed replacement. I then came to realize that I was taking on a lot of water, and nearly sinking. After investigation, I found that the exhaust manifold was almost cracked completely through. When confronted about this issue, they merely told me I could fix it myself or they could be paid to fix it. I will never deal with them again, if this is how they treat their customers.
After speaking with Anthony, the store manager, after them seeing this review I went into the store. I brought with me the defective part, to which they seemed very concerned that their shop missed this oversight. They then offered to replace the parts, free of charge. While I still cannot speak to the quality of the service department for this error, the management seemed concerned with the issue, and appeared to be taking steps to uncover the root cause. In the end, they did do everything in their power to make it right to me, the customer, which is about the best you can expect. Again, I cannot speak to the service department, but management was more than willing to take responsibility for mistakes and correct this issue.
Great dealership with a knowledgeable and courteous staff. I have made many purchases from these guys and have always been satisfied. Like most people I've shopped around and tried one of the new dealerships in town but the experience doesn't come close. Up front and honest is what you will get with the bunch at Gainesville. I don't normally do reviews but a friend of mine that was shopping for a new ATV told me about the negative reviews that were out here about this great dealer so I decided to speak up. I can speak for anyone else and their experience but I have always been treated fairly and I know what a good and bad deal is and I know what paperwork is supposed to look like and these guys are aces. Want a good deal and to be treated with respect? Go see Jody at Gainesville. No one knows their stuff like this guy and he will take care of you!
Guy and Christie Karnitz
i'm a repeat customer for many years , and my last experience was not good with the service department .. i was never advised that they were a month out on getting things done, and several times i was told they were going to get started the next week and it came and gone and nothing done.. i believe the problem is communication .. and when a commitment is made and not going to be met a call is in order.. i had to pick up my bike and take it another place , because of my deadline and they got it done in two days ..
also being a business owner myself ... i believe your tech's should be doing some OVERTIME. if you have this much business... yes finding good personnel is hard to find.. but OVERTIME IS IN ORDER ...it is better than losing customers if that matters to you at all
Service Department needs a compete OverHaul. Was fully taken advantage of. New to motorsports, we took our kids UTV in for warranty issue, When they offered me a service for 2 hours labor they told me the needed to adjust the valves and do a major maintenance. Well my model does not require valve adjustment, When the UTV was returned the chain still needed to be lubed, the suspension had not been lubed, and they charged me for an air filter that did not need to be replaced, after waiting for 2 weeks to get it back.
These guys are completely disrespectful. Had a couple of questions on a few things and all I had back was smart ass comments. Don't even know how they are still in business. I wouldn't even give them a star if I could
Hole In The Wall Motorcycle LLC
Motorcycles & Motor Sports
Motorcycle & Motor Scooter Repair & Service, Motorcycle Dealers New
Motorcycles & Motor Sports, Automobile - Repairs & Services
Motorcycle & Motor Scooter Dealers, Automobile - Repairs & Services
The Cycle Shop
Motorcycles & Motor Sports
Motorcycle & Motor Scooter Dealers
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Last updated 04-Apr-2016
Local Auto Services
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These Motorcycle Dealers service the following towns and cities
- Chestnut Mountain
- Flowery Branch