Car and Truck Dealers in Pearl City, HI
Car and Truck Dealers in Pearl City By CityGrid
Cutter Chrysler Jeep Dodge Of Pearl City
- (888) 473-6704
- 905 Kamehameha Hwy
- Pearl City HI 96782
- Stick With The Specialists
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Cutter Chrysler Jeep Dodge Of Pearl City
905 Kamehameha Highway, Pearl City, HI 96782, United States
Showing 5 reviews out of 57 total
1 Stars - Brought my 2015 jeep Cherokee in for an oil change and to do a recall.. we dropped off the night before and filled out the appropriate paperwork and left the key. I expected someone to call me the next day and let us know how long it would take etc. Boy was I wrong!! Nobody EVER contacted us regarding the status of our vehicle, we had to call them around 330pm to see what was going on. I was transferred to 3 different people then the one guy finally was able to help me. He said the oil change was done but not the recall.. I asked for an eta for when the vehicle would be done, he said I don't know let me talk to a technician and call you back.. needless to say I never heard back from him! My husband then calls and gets transferred to 3 different people as well. The lady proceeds to tell him she can't find him in the system and maybe he spelled his name wrong!? He then asks to speak to the manager who was no help at all and just kept saying " uh huh, yes I understand" blah blah blah! We finally get a phone call around 415 and they said the vehicle is ready for pick up and they close at 5!! We live in wahiawa and have to go thru pearl city and u give me 45 minutes?? So I go to pick up the jeep and the cashier Gina has the worst attitude I've ever seen, she never greeted me or made eye contact with me. She pushes a piece of paper in front of me and says "sign here!" I look and it says I owe $61 and so I asked her what the $61 is for ( my oil change is complimentary and the recall is at no charge), she then says "it's not for you, just sign here you don't owe anything!" Well maybe Gina if you would have explained that to me before you shoved the paper in front of me to sign I wouldn't have asked!!! Worst customer service I have ever seen!!! I will not be recommending this dealership to any of our friends!
1 Stars - I have been a customer of Cutter since coming to this island. Pearl city Cutter is by far the worse dealership apart from Aloha Kia that I have ever had to work with. My wife and I had spent the entire weekend searching for cars to replace our two. We found a fun car we wanted to purchase from Cutter Pearl City but were on a timeline and already exhausted from the previous encounters with other dealerships. We just wanted to know if they could do the deal we wanted or let us leave. Instead, they wasted out time with information we already knew, treated me like this was my first car I was buying, and even though we were pre approved for a loan, and told them we did not want their finance, they still insisted they run my wife's credit again, and make a deal that was way out of what we had asked for. Belittling and condescending, will never go there again or recommend them to anyone. If they have a car on their lot you want, I would suggest you go to Waipahu or Ala moana cutter and ask them to get the car for you as they are more willing to work with the customer.
1 Stars - Made an appointment 2 weeks in advance for my Jeep to get two recalls done. Showed up for my 9am appointment and was told by Trip that he would call me at 11am with an update on my vehicle progress. Trip called at 11am and told me they hadn't started on my vehicle yet and he would call me with an update at 2pm. I received a call again from Trip at 3pm saying that they hadn't starting working on my jeep and that the tech that was assigned to work my vehicle was busy on another vehicle. Trip then stated that they would need to keep the car overnight and they didn't offer loaner vehicles, but they could set me up with a rental car in which I would have to pay out of pocket. I also told him about my key fob not working properly and the TPS sensor light kept coming on he said they would check it out and that I only have 2 months left on bumper to bumper warranty so it would be free for them to diagnose the issue and repair. The next day I didn't receive any calls as of the status of my vehicle I had to call numerous times and finally reached Trip at almost 2pm to get my jeep. Trip stated that they couldn't replicate the problem for the key fob issue which i showed him when i dropped the vehicle off and he acknowledged. Trip said that the TPS sensor issue had logged codes and they reset them and road tested the vehicle and it didn't come back on. After leaving the dealership after waiting almost 40minutes when he told me it was ready to pick up which it wasn't the TPS light came on again. Bottom line shitty costumer service no sense in making an appointment and they would rather not replace or fix problems during the warranty just wait till it runs out and then charge the customer a boat load of money to fix. DO NOT BUY FROM THEM OR TAKE YOUR CAR FOR SERVICE HERE!!
5 Stars - I recently purchased a 2015 Jeep Cherokee, and it was a very welcome change from what I have experienced in the past with Car Dealers. Eva Hernandez, was my sales representative and help me feel very comfortable about my purchase, she was very helpful and took the time to explain all points of the sale, not only letting me know what I would receive for my trade in but also all the rebates that were available for my vehicle. I will defiantly recommend them to anyone who asked who was a trust worthy dealer to find a good and safe vehicle, that is fairly priced.
5 Stars - i just would like to truly recommend Joseph Chavez as a true sincere salesman working for my best intrest and i highly recommend him to anyone that does bussiness at cutter dodge pearl city make sure you ask for him, and i would also like to thank Joe Zaza for keeping this expirence straight foward and honest and direct
Island Colors & Coatings Inc
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Last updated 02-Jul-2015
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