5 Stars - It was Valentines Day 2015, and I was looking to get a new vehicle for my wife and to trade in our 2012 Jeep Liberty model. We were particularity interested in the Jeep Cherokee Sport. As soon as we got to the dealership, we were met by Eva Hernandez who would be our sales associate through out the day. After a few introductions, she had a good understanding of what we were looking for, and cut right to the chase.
We used the internet option to find our vehicle. My experience is that when using the dealership website, you typically find a lower starting price to bargain with. Knowing the exact stock number vehicle we wanted, it was located at the dealership's Honolulu location. Eva made sure to get a Cherokee Sport at the Pearl City location for us to test drive down to Honolulu. Then from Honolulu back up, I was able to test drive the remainder. This was a unique experience because it gave my wife and I both a chance to experience the test drive for both city and highway roads, as well as to become acquaint with the vehicle, inside and out.
After the test drive of that vehicle, we were set upon it. Now comes the first dreadful part - crunching numbers. Honestly though, this is the first dealership to where coming to a meeting price was not that bad. Eva work back and forth and was compiling all the paperwork while doing so. After a few rounds, we finally came to meeting terms, and a deal was made. Now on to the next dreadful part, working with finance. Past experiences with other dealerships I have gone to, working with finance is a hassle. They always tend to tack on other prices and surcharges which were not agreed upon at the time of closing the deal. I can tell you that working with Dean, the finance manager here at Cutter in Pearl City - there was no hassle or suffering when closing the paperwork. Dean was straight forth and talked to us on the points which were important. Normally at this time, finance managers try to sell you on the "Extended Warranty," in which case, this situation was no stranger. However, Dean's approach and financial skills worked us into an extended warranty which was affordable and made sense. Considering we would buy out this vehicle, he provided us a warranty which would extend past the term rate for the loan, ensuring us coverage after the car is paid off.
Overall, this dealership experience was one made of ease. I didn't have to stress as much, and it felt more like customer / dealer involvement in which my wife and I were able to purchase a desired new vehicle. I would definitely recommend this dealership to others.