Smog Test, Emissions Checks & Inspections in Kapaa, Hawaii
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Emissions and Smog Testing Stations in Kapaa, HI
Kevin's Auto Repair
Automobile - Repairs & Services
Automobile - Repairs & Services, Automobile Oil & Lubrication Services, Automotive Inspection Station & Service
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Kevin's Auto Repair
954 Kipuni Way, Kapaa, HI 96746, USA
Showing 5 reviews out of total
Stopped by here to get my annual safety inspection and they made it a very easy and pleasant experience. They offer a lot of other services for your vehicle as way. ps. no appointment necessary but they do have specific times for the safety inspections so call ahead
Nit pickers on safety checks, had to take car elsewhere to pass my island car, if you have a new car then no problem I bet- the employees seem really nice at least and are helpful. I can't speak of experience of actual car work tho. Quoted me 600 to fix power steering when a backyard mechanic fixed it for 60$ however maybe it was done differently/maybe not as long term solution so it just all depends.
I've had nothing but good experiences with this place. From the service writer to the various mechanics, and office personnel, I've been treated professionally, courteously, fairly and well. I take no issue with their prices. Labor costs are well in line with the norm outside of a car dealership, and lower than most of the dealers here. And if it's something that is a quick fix, with an appointment, they really are a fast turnaround while I wait. I don't drive brand new cars, so it can be lots of both big and little things, but worth the fix. I'm delighted to have finally found someone who will "get to know" me and my old buggies and work to keep them running.
Kevin's Auto repair has done some absolutely great work for us over the last two years. They have solved rattle problems no one else could find, diagnosed and replaced all sorts of problems for very reasonable prices and sometimes for free. They are always courteous, flexible and knowledgeable. I'd rate them five stars
Two reasons why I agree with the review that advises to STAY AWAY.
1. I was sitting in his waiting room waiting for my car to be repaired. A worker managing the office calls someone to tell them their car is ready. The customer clearly asked when the car was finished and the worker told him it had been ready for five days. The guy he called was obviously irate. So the worker said he will get the owner to speak with him. When Kevin walked in the office he asked his employee if he had tried to reach the man earlier. The employed said he hadn’t. So Kevin takes the phone and says, “Sir, we left you two voice mails and almost gave up. Fortunately my employee took the initiative to try and reach you today.” I was amazed that all this was taking place in front of me.
2. In spite of discovering the lack of ethics in the owner I eventually took another one of my cars in and asked him to determine why a particular part wasn’t working and what it would cost to repair. They charged me $85 to examine it and since I couldn’t afford the repair did not have it fixed. A month later I left the Island for a couple weeks so my wife took it in (not knowing I had already done that) and asked the same questions. Her eventual response was “Wow, it cost $85 for you to tell me that?” And Kevin’s response was, “Yeah. That’s what we charged your husband a month ago.” She was amazed. “You mean you looked this over for the same problem just a month ago???” “Yes we did. You never asked if I already looked it over.”
Yes, I was foolish to return but he was the only repair shop in Kapaa at the time. Fortunately there is one near us in Kapahi who is fair, quick and honest.
Kevins Automotive Repair
Automobile - Parts & Accessories, Automobile - Repairs & Services
Automobile Air Conditioning Equipment & Supplies, Automobile - Repairs & Services, Automotive Inspection Station & Service
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Last updated 31-Mar-2017
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