American Defensive Driving School
- (847) 425-1640
- 1640 Orrington Ave
- Evanston IL 60201
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American Defensive Driving School
1640 Orrington Avenue, Evanston, IL 60201, United States
Showing 5 reviews out of 6 total
2 Stars - I'm sure there are people who had good experience with American Defensive Driving School but unfortunately I have not. I have never been this mad at a store or institution before.
I purchased the 6 hour (4 lessons) package. When I first went there, I was asked to schedule the 4 classes in advance.
The first two classes were good. The instructor was patient and made me feel comfortable behind the wheel. For my third class, I was sick and was in no condition to get my lesson. I called and told them I needed to reschedule. This is where the problem starts.
The woman who answered the phone told me I could reschedule but there was no availability until more than 2 weeks later. I knew if I didn't have my lessons soon enough, I would forget most of what I learned. I asked if there was an earlier time. Her response was “That’s the first available time. I’m looking at the schedule right now and there is no other time. It’s your fault you canceled.”
If she said
“I’m sorry about this but we do have a tight schedule right now. I understand your situation, so, how about if anybody cancels within the two week time-frame, I’ll call you to see if you’re available. But I hope you understand that I can’t guarantee anything.”
I would have been totally fine with it. But she continued to say “It’s your fault. You should have managed your schedule (like I could manage my schedule to get sick).”
So I asked her if they provide refunds and she said no. I said I understand that was the policy and I wouldn't be taking any more classes. I also told her that I thought they were understaffed and that I would write about my experience in reviews.
She got very annoyed about this comment and said “You should think that us being busy is a good thing since so many people use us. It’s a busy season and it’s your fault that you canceled.”
I told her that was the meaning of under-staffing and they should add more instructors during busy seasons.
She went on to say “You should be fair when you write the review because it was your fault you canceled and I tried to give the fastest time possible.”
I heard “it was your fault” about 5-10 times.
If you are absolutely sure you would never reschedule for your classes, you can go with them. Or if you are okay with waiting 2 weeks and hearing “It’s your fault” so many times after a cancellation, you’ll be perfect for them.
Otherwise, please stay away from this place. I was frustrated enough to throw away my expensive classes.
5 Stars - I had never sat behind the wheel before I signed up with American Defensive Driving School. I took a series of lessons and had the instructor bring me out to the test. It was a great learning experience. Instructors at this school are very helpful. They teach you not just to pass the test but to be a safe driver on the road. Definitely recommend especially for someone who doesn't have a car just like me. Got my license today, yah!
5 Stars - ADDS is the best driving school around! They have you do really fun activities that really help you understand how things can affect driving. Also, the instructors are like family! They encourage people to come back and visit, they remember everyone's name, they are the best! I learned so much in this class, worth every penny!
5 Stars - ADDS was the best choice to learn how to drive. It offers a well taught class, which provides you with all of the information and safety tips you need before you get behind the wheel and get your license.
5 Stars - American Defensive Driving School is the best place for anyone to learn about driving and have fun! The instructors provide a great, educational atmosphere that everyone benefits from. I would highly recommend it!