Evanston Subaru/Auto Dealer
- (847) 869-5700
- 3340 Oakton St
- Skokie IL 60076
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3340 Oakton St, Skokie, IL 60076, United States
Showing 5 reviews out of 42 total
1 Stars - The reason for one star is that the dealership is hesitant to perform warranty repairs and has poor customer service from both the service and parts department.
I took a BRZ in for a warranty repair resulting from water in the tail lights. The service department said they have never seen this before but said they would look it up and give me a call later that day. I did not hear from them so I called them the next day and they said that the lights will be covered under warranty.
I called a week later for an update and a different person from service said that I would have to bring the car in for them to look at it (again?!) After being on hold for over 10 minutes they said there was a TSB and that they will order the parts without me having to bring the car in a second time.
I called a couple weeks later after being on hold for 5 minutes they said that they are still waiting for the parts.
I called a month later and was put on hold for over 10 minutes, I lost my patience and hung up.
It's been over a month and a half and I haven't heard anything.
I took the car to another dealership and they welcomed the repair with open arms knowing that they car is a couple days from being out of warranty. They said they just performed the same warranty claim the other day and should have the parts in shortly.
1 Stars - A lot of excuses to solve my steering wheel alignment and never resolve even after 3visits..Free car washing was really free it was a joke dirt still visible after..my problem was silved my midcity subaru..im not going back in this place...
5 Stars - We got a terrific deal on a great car, an Outback. The service has been outstanding. Highly recommended.
1 Stars - Manager here sucks and is unprofessional. Can't even file a complaint about their service. Seriously need new management here.
5 Stars - Just bought a Forester from these folks. It was the best car-shopping experience I've ever had. The price was quite reasonable, and they are very upfront about how pricing is done. No haggling, no waiting around while the sales rep "talks with their manager". I wish all dealers did business this way.