Car and Truck Dealers in Aurora, IL
Car and Truck Dealers in Aurora By CityGrid
- (630) 851-2500
- 4333 Ogden Ave
- Aurora IL 60504
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Napleton's Valley Hyundai
4333 Ogden Avenue, Aurora, IL 60504, United States
Showing 5 reviews out of 57 total
1 Stars - Only giving 1 star because less was not an option. They have had my car for a MONTH and didn't start repairs for three weeks after they had the parts. I was told I was not a priority because my repair would take 12 to 20 hours and they had lots of other cars in the shop and couldn't find time to fit in my warranty repair. Engine died at 35K miles and they still can't/won't tell me why. Then they called and said I needed new brakes all around and asked if I wanted them to do the work. I told them absolutely not after how they've treated me and handled my repair situation. Then they called back and said they could give me a "deal" and do them for $900 plus tax. What a joke! Filed a complaint with Hyundai corporate and will never bring my car here ever again! I don't even feel comfortable going in there by myself, so I have to bring my boyfriend with me. Ridiculous.
5 Stars - If you are planning on purchasing a Hyundai... Go to Napelton's and ONLY ONLY ask for Steve Cree! He goes above and beyond for his customers. I was recommended to him from my mom who purchased a car from him earlier this year. I wasn't ready to purchase when I first visited about a month ago, and he respected that. He wasn't pushy, wasn't a robot, wasn't super aggressive. I was unsure about which car I wanted, and Steve was the only salesman that I spoke to who respected my wishes to take some to think about which car I wanted. When the time came to purchase, I immediately went to Steve and he worked above and beyond to find me the exact car that I was looking for. He also came in on his day off to pick up my car, inspect it, and also went over everything inside the car with me. If I could give him 10 stars I would. Great salesman, very thorough, very caring... I never felt like "just a sale" to him. I hope that if you do decide to purchase a Hyundai, you go to Napelton's and ask for Steve Cree!
1 Stars - Sales guy was OK.
Service department is Terrible. Bought a used Genesis Coupe for almost $20k and noticed it had a cracked bumper from what looked like a fender-bender. The service & sales manager both agreed they would completely fix the damage. It has now been 1-month and I still don't have the car. I have been back to the dealership 3 TIMES after receiving a phone call that the car is ready only to notice the same damage still there (this last time there was even a new scratch that Bob Jackson - sales manager - agreed was not there before.).
At this point, it has been a month, several hours of commute back/forth and still no car. They told me today that 'hopefully' within the next week.... What a nightmare...
Mike (salesman) offered a free oil change for the trouble. After reading the reviews for their oil changes on YELP, I'd rather pass on the free oil change and save me some time.
5 Stars - Greg in Service was amazing! Got me in out super quick! The construction that they did on the building is amazing! Definitely will be going there again!
5 Stars - Since I haven't had to purchase a new car in over fifteen years and was not looking forward to the experience. At a friends recommendation I visited the Napleton Valley Hyundai location and was blown away by the level of service and attention provided. I told them what type of car I was in the market for and the price I was looking to spend. I didn't make it out until later in the evening but when I arrived they had a car waiting for me to test drive.
The salesman George did a great job in explaining the car in detail and spent extra time with me showing me around the lot detailing the differences between the various models and trim packages.
When it came to the decision time I felt the whole group at this location, Brian, Steve, and George were more than fair, upfront and honest with me. I definitely feel secure in my decision to visit and make a purchase from this dealership.
Max Madsen Mitsubishi
- (630) 898-6000
- 3990 Ogden Ave
- Aurora IL 60504
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Max Madsen's Aurora Mitsubishi
3990 Ogden Avenue, Aurora, IL 60504, United States
Showing 5 reviews out of 57 total
5 Stars - I just bought a 2015 Mitsubishi Mirage from Max Madsen in Aurora. This was, without question, the easiest, no nonsense car buying experience I've ever had. I highly recommend working with Sales Consultant Bridget Marley. She's a great listener and showed me exactly what I was interested in, within my price range, and that fit my buying criteria. I got a good deal on my trade in and a brief but thorough review of my financing & warranty options. This dealership has a great attitude towards its customers! THANK YOU! - Lance Fisher, Genoa IL.
5 Stars - I had a great first car buying experience at Max Madsen's in Aurora! I wasn't planning on buying a car that day but Jim Miller did an excellent job listening to what I was looking for and finding the perfect fit. Once we found a great fit he worked with me throughout the process to make it an easy and enjoyable process. I was very impressed by his product knowledge and trustworthy character. He only showed me cars that met my criteria and wasn't pushy which I greatly appreciated. He had a friendly demeanor and was very personable. I would recommend Max Madsen's Aurora and Jim Miller to anyone thinking about a new car. You won't be disappointed! THANK YOU MAX MADSEN'S & JIM MILLER!
5 Stars - Fast and efficient service. I got in and out in about 1 hour and got a great deal with no hassle. Great guys there. If your in the market for a mitsu check them out you can go wrong.
5 Stars - My wife and I bought two Mitsubishi Outlander a couple of months ago and I was not happy with the 2014 model since upon acceleration, it felt sluggish and the transmission was not keeping up with the acceleration I wanted from it. I brought it in to be serviced and I came to find out that this is an issue with the 2014 model. I had a choice to make and asked the service person Ryan if he thought the sales department could help to look at what it would cost to put me into a 2015 model. He introduced me to Jorge Maldonado and explained my dissatisfaction as well as brought him all of the specs needed to begin the investigation of my options. I found Jorge to be very helpful and his relationship skills were excellent. Long story short we moved forward with processing the 2015 model and he brought me to speak with Jeff Martin to run several financing scenarios. My goal was to keep my payments under $400/month. Jeff came through and we came very close at $403. I drove my new vehicle home and really enjoyed the drive. No more sluggish acceleration. Jorge also pointed out some of the improvements Mitsubishi made based on customer feedback: LED front fog lights and the heater buttons were moved. I am very pleased with the excellent customer service and my satisfaction with this 2015 model is great.
5 Stars - Recently purchased a new 2015 Outlander Sport from Max Madsen, Aurora. Jeff Martin & Jon Schultz were excellent! These guys gave me a buy order via the phone for this vehicle and when I got into the store the next day they executed the entire deal in 1 hour!! That's right, no hassles, no back and forth to the business manager, just complete the deal and drive off in a great new vehicle. Will recommend these guys to everyone. Go to Max Madsen Mitsubishi, Aurora!
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Last updated 04-May-2015
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