2495 Aurora Avenue, Naperville, IL 60540, United States
Showing 5 reviews out of 75 total
This was the fifth dealer we went to yesterday (Saturday, July 18, 2015) and by far the worst.
Long story short - Was there with a friend for at least an hour and we weren't even acknowledged.
My friend and I first drove and walked around the lot to see what was sitting outside. Not one employee, whether walking or driving a car, waved, smiled or even acknowledged us, though several porters gave us "tough guy" stares since we were apparently in their way. The employees must be proud that Naperville was awarded "Snobbiest Town in America" in a recent poll and want to wear that crown for a second year. Keep up the great work on that mission!
The entrance is a piss-poor design and there's no clearly marked parking spots for customers that aren't dropping off their car. I park between a couple cars near what appears to be the service entrance/exit and head inside.
We spend about 40 minutes looking at every single vehicle in their showroom and not one "salesperson" greets us, offers assistance or even says hello. I use that "salesperson" term loosely because they obviously weren't interested in selling anything to me. Perhaps everyone had already made enough money that week and no sales needed to be made...... Good for them! 8-)
On the way out, my friend and I loudly chat about how it was nice to be offered help right in front of a desk with no less than six white shirts sitting/standing around it. Nary a peep from any of them. Wow.
As we are walking outside, I couldn't resist asking a young salesman that was walking back inside with two customers if it was necessary to make an appointment to speak to a salesperson. He seemed confused and said that is a good idea but someone should be available. I said that we'd been there a while and were ignored. He immediately apologized and offered to assist as soon as he had a moment as he was with two people. My response was something along the lines of "Thanks, but no thanks. He then offered an explanation; "We're really busy on Saturdays." I informed him that "There are 6-8 white shirts standing around the desk in the showroom. If your coworkers are too lazy/stupid to even greet people in your sales floor, you've lost me." He apologized again and offered his card. I told him no thanks again and that there are no shortage of dealerships that actually want to sell cars right around the corner.
So sad because I really liked a 2014 A6 and an LS460 that were out on the lot.
Great place to take care for your bmw... Jeff Hulsebus is the best service advisor i ever had in my life... They did so perfect evrithing on my car and my 750i looks like new one now! They dont just tray to take you money like another services they will do evrything what your bmw need ... I would recommend this service to anyone especially to work with Jeff
Myself, under 25, driving a 150,000$ car
Can't get a loner for a day because of liability..
I have received one before but for some odd reason they don't think I wouldn't be able to insure a 30,000$ POS that their own people probably beat on? Appreciate the accommodation Billy Jacobs, if there was a no star option, that's what you would see. The only thing this place is good for is the free courtesy hand wash that you have to call in 3 days prior to schedule when the other BMW dealers do it for you whenever you show up, and the animal crackers. Oh! Also if you want to spend 300$ for two new stem valves for the tires, this is the place, or Perillo will do it for free in 10min, your pick but I like free things
They will rip you off!!!!
Yesterday i went there to see what my 5 year old BMW is worth, and inquire about purchasing a brand new one.
Salesman was unproffesional and couldn't explain a single feature or package of new BMW that i asked about.
They took their time....a lot of time, there were only a few customers, and about 6 or 7 of the sales guys were just chatting in the lobby while we were waiting in the office. For hours!
After waiting for 2.5 hours my trade was valued @ 20,000, where BMW of Wstmont offered $25,500 and Patrick offered $26,000.
Will never buy from them, and will never service my BMW with them.
My experience at BMW service was great !!!! Unfortunately I can't say that about the sister store Land Rover of Hinsdale. I recently wrote a review there concerning the lack of customer service they have there. Unlike there BMW store which is very diverse, Hinsdale Land Rover is not. They have no minorities working there (maybe in the car wash area) both sales and service. Eric the service manager of BMW has always rolled out the red carpet for all customers, HLR nothing, I say this because they came highly recommended by my sales person at BMW since it was there sister store. I purchased 2 Land Rovers there in the past. I had to start taking my Rover to Patrick. This horrible experience just happen this past week. I am completely satisfied with BJBMW but they need to fix HLR.(please take note to the owner and managers of Bill Jacobs, HLR is no where compared to your BMW store)