Willy World Honda-Yamaha-Kawasaki-Suzuki
- (815) 725-4666
- N. 101 Reed St
- Joliet IL 60435
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WILLY WORLD CYCLES101 North Reed Street, Joliet, IL 60435, United StatesShowing 5 reviews out of 36 total
Andrei Bara04/10/151 Stars - Easiest way to say this is stay away from this place. I went in to purchase a Honda Forza and noticed they had one for the advertised price of $4599. Sounded like a good price. Went in, one sales person of course so i had to way 20 minutes until i got even acknowledged. Once that happened i explained my needs and proceeded to purchase the scooter. The sales person that helped me made a breakdown of the total out the door cost of this purchase and came up with a total of roughly $6200. Seemed a bit high for from $4599 of advertised price. I haven't made a purchase like this before so i didn't think too much about all the taxes and fees they placed on this scooter. Next step was to finalize the deal with Dennis their "manager". He was very nice and made us feel happy to make the purchase but that didn't last long. I was told my APR rate and my monthly payment which i believed was a bit too high. I asked for the total out the door cost again to see what's going on and sure enough it wasn't $6200 anymore, it was $6900. WOW! That changed quickly. I was told that was 5 year warranty that got added on which I DID NOT ask for. So i told him no i don't need that. He took it out and my new total was $6400. I asked him why again since i agreed to $6200. He mentioned that that's the new fee they have for him to do all this work for us. WOW again. This is when i realized that from the price of the scooter to the total out the door cost, the fees might not be right. That's almost $2000 in taxes and fees. My car purchase didn't have this many fees. He became irritated and began to yell and lose his cool with us. He mentioned that i agreed to pay $6200 and now i am backing out of the deal. I told him yes i did but that has obviously changed when he started adding more fees and stuck i wasn't told about. I was blindsided by a sales manager yelling at me for having questions about something I have to pay for. He tried to sugar coat thing by saying that he will give me the $6200 but he wont be able to give me the promised free bike cover that the sales person told me he will. That's when i told him i need to think about this and come in the next day. I am 28 years old and i don't need to be yelled at and screamed at by someone that should make this situation easy and happy for me. He became even more irritated and i actually told him to calm down which didn't work. That's when he finally thanked me for wasting his time and told me to step out. WOW again. WASTED HIS TIME, really?!! I went in to purchase something not get screwed out of money and yelled at for asking questions that most or not all places that sell something would be helping you without having to ask. I walked out actually happy that i didn't leave my money there. I ended up going to Leipold Motor Sales in Ottawa and let me tell you that i was able to purchase a Suzuki Burgman 400 ABS for the exact same price as the Honda Forza that i was about to get nailed for with the prices. Their taxes, title, and fees were only $550 compared to almost $2000 that this place was doing. I hope i was an exception and Willy World Cycles doesn't do this to everyone but if you go through this when you are there walk away. Everyone beware of this place. I almost got burned but locally there are other places out there that care about their customers and help you get a great deal and not worry about their own wallets.Joe D04/17/151 Stars - When i walked into the story no customers where there and it was only the employees same with when i left 20 minutes later. I didn't get a hi can i help you or anything. I came in to buy a 2015 zx10r and stood over the bike for at least 15 to 20 minutes and still nobody came to my service i guess i will go buy a brand new 2015 zx10r somewhere else...Henry Ketter03/19/155 Stars - Quick Service Dept... Bought my Suzuki C50T in Wisconsin, but called WWC, since they are the closest dealer to my house, to schedule it's initial service (600 miles). I was told there is a 2-3 day turnaround, since they are so busy being the beginning of the season. No problem, since the weather is still a bit chilly. Dropped off the bike when they opened. Got a call 7 hours later...it was done. Nothing to complain about there.Iver Marjerison12/02/145 Stars - Just picked up a new King Quad 750 from Willy World Cycles in Joliet. they had the best selection of ATV's and gave me a great price. They also gave me a deal on my plow and winch. Special thanks to Dennis who was easy to work with and Joe in parts who set me up with my plow. These guys are really good at what they do. I recommend them for any motorcycle or ATV needs. thx WillyJulie Karig10/08/142 Stars - I needed to add some protective gear for motocross riding and came upon Willy World in Joliet. I stopped in and asked the salesperson if they carried this certain product and they responded yes but only had one left in stock. I tried on the item (size medium) and the salesperson said this was the correct size for me. Having never worn this item, I questioned the way it laid on my chest, asking if he was sure this was correct and asking for information about the product. You would think that a SALESPERSON would be informed on the products they are selling and would be able to inform you of the good points and the bad, compare items, etc. I received no help in learning about the product, they only cared about the sale. I purchased the product thinking this salesperson knew at least about the size fitting correctly. I went home and decided to look up the manufacturer's website and found all I needed to know about the item, including a printable measuring tape (their specifications) to determine size. Turned out the salesman didn't even know that - I actually require a large in this item. Naturally I returned the item and found it for $100 cheaper online. Its very disappointing when a computer can provide better customer service than a person. After my own experience and reading other reviews, its clear Willy World only cares about the sale - not customer satisfaction.