16101 South Lincoln Highway, Plainfield, IL 60586, United States
Showing 5 reviews out of 22 total
1 Stars - Previously purchased from dealership and was extremely happy with sales team and vehicles.
But recently was quoted by the truck sales manager a price on my trade which was discussed verbally over several phone conversations with a understanding on the quoted price on my trade which I purchased from them 2 years ago.
Once I arrived there at the date and time we agreed upon the truck manager left abruptly who said he had dinner plans but not to worry we were in good hands with this other salesman. He stated this salesman was told about the quoted trade price. Once we sat down going over the numbers on new vehicle and our trade, we got told that even though he knew we were quoted one price it could not be honored. We tried to reach both the truck manager and GM. Left several messages with no return call back or explanation. We feel that this dealership did a "bait & switch" on a devoted long time loyal reoccurring customer. We are extremely unhappy with this dealership and Ford Corporate who we complained to and has not did anything about our complaint.
There motto is on the side of their building "the hassle free deal" . It was a complete nightmare. I feel they were trying to steal and scam me.
1 Stars - Dropped off my 2013 fx4 due to missfire at startup, remote start not working sometimes, and a few other minor problems. Picked it up a week later and they stated they reset the ecu, greased the axles and all is good. Well the engine still missfires and the noise is still there. And last weekend at 4.6.15 the car did not turn over when i ised the remote start feature. Now they want me to bring it over again for the mechanic to diagnose it. How many times does it take to drop it off for me and keep getting rentals?
5 Stars - i had an issue with my ford taurus so i brought it in to the dealership. They quickly found and fixed the problem and made it easy they even cleaned my car. would highly recommend
5 Stars - Jim was great. No pressure, explained the features.
Just bought a sweet F250... Love the truck.!!
5 Stars - I started coming to Rod Baker Ford when I helped my mom buy a car. Timmy the salesman was very helpful and treated us like friends. He was awesome and made my decision about buying my car easy as I went back to get my Explorer there. I didn't even go to another dealership! Everyone was very helpful and nice polite. Timmy was the best!!!