720 West Bristol Street, Elkhart, IN 46514, United States
Showing 5 reviews out of 5 total
Daryle No Avail
1 Stars - Riders be aware!! Use caution when utilizing the service department. Took my 89 Electra Glide in for hesitation upon acceleration. They called and advised it's ready to go. Paid $237 to rebuild carburetor. Drove it home and was worse then before. Took back in and they said they fine tuned it. Went to pick it up and did the same thing. Service guys scratched their head and said they have to a complete top end. They advised it could solve the problem and might not. Said it could cost between $500-$5000. Service has no clue what they are doing. Can't diagnose problems, just throw customers money into it and hope it works. Needless to say I got my bike out of there and got away from there as fast as possible.
1 Stars - Should change the name to Looser Harley Davidson. The WORST customer service. The WORST Harley Davidson dealer in the US. If you did not buy from then, they have no respect for you as a HOG or person. There are a few more dealers a little farther away. GO TO ONE OF THEM. Id rather take my bike to a Yamaha dealer then back to that place. Cocky, mis-informed and lazy staff. Service is slow and did not fix problem first time. Charged me BOTH visits there for same problem.
1 Stars - I went in looking at a street 500 was only customer in the showroom since a pulled up on my Honda seemed like they didn't care since I would just waste thier time so went over to north end cycle and gave them my business instead this was 2weeks ago
2 Stars - I went in to order a Thunder header for my bike. Parts said they would have to order it which I understood. I asked the parts guy if he wanted me to pay for it before they placed the order and he told me that I don't have to. two weeks later i had heard nothing so I called and they told me that it never got ordered so again I asked do you need me to pay for it first and again they said no. two more weeks go by and still nothing. so once again I called and they said again that it was not ordered. so I called another dealer and had it with in a week.
2426 Cassopolis Street, Elkhart, IN 46514, United States
Showing 5 reviews out of 28 total
1 Stars - I brought the bike in to get carbs cleaned and rebuilt. Eric lied to me about everything, the price was 3 times what was originally quoted, they said they replaced parts that were never replaced unless they got new rusty parts but charged me for them, then did not do a good job, spent 685 dollars for very little, we will see if they make it right, and I will update, I have a feeling I am going to be screwed again. Eric (service manager ) can't be trusted
A Google User
5 Stars - Everything went great. The sales guy was awesome. I love how easy it was talking to him.
5 Stars - I feel like I was really treated fairly at North end cycle. Brent really knew his product well. 5 star all the way. Will come back.
4 Stars - Your sales staff was well informed and helpful in making my decision on which motorcycle was for me.
A Google User
5 Stars - The parts guys are fast on ordering parts came in when they said. Thanks a lot.
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