Andy Mohr Buick Pontiac GMC
- E. 9295 131st St
- Fishers IN 46038
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Andy Mohr Buick GMC9295 East 131st Street, Fishers, IN 46038, United StatesShowing 5 reviews out of 38 total
Jacob Jackson05/20/15Do not trust the service department at this business, any mechanic that cannot diagnose a faulty alternator is not a mechanic that I want to do business with. I bought my car at Andy Mohr GMC and after a couple months I began having issues with it starting up, the battery kept dying on me and was not charging properly. They had said that they replaced the battery so I knew that it probably was not the battery causing the issues, so I got on the internet and researched “how to test an alternator.” Most sites I were looking at were stating that “At idle, most charging systems will produce 13.8 to 14.3 volts with no lights or accessories on.” I went out and tested my alternator while the car was running and it was putting out around 12 volts, just barely keeping the car running. So I take it into Andy Mohr because I had bought a two year warranty that would cover the alternator, they say that they have to fully charge the battery to do their tests which takes a day, and then they come back stating that “the alternator is fine, it is putting out 20 amps.” None of the sites that I looked at made any mention of the amount of amps the alternator is putting out, every one stated that what mattered was the amount of volts it was putting out. Fast forward a week or so and I’m still having issues with the battery draining. I take it back into Andy Mohr GMC and they state that the battery is drained again (you don’t say, they didn’t fix anything the last time). Now they are doing tests to see if there is a parasitic drain which come back as no. All the while I am telling them that it’s not putting out enough volts. They eventually tell me that there is no issue with the car and that if I keep having issues to bring it back in. So after three days in the shop and time at work wasted trying to get the car fixed, they state that nothing is wrong with the car. I keep having issues with the battery draining so I eventually went and bought a new alternator. I installed it with my dad. Tested the new alternator with a multimeter and it was putting out over 14 volts. I have since not had any more issues with the battery draining. I would not trust a mechanic that can’t even diagnose a faulty alternator, when there are plenty of internet sites that state what I just stated. If you don’t believe me do the search yourself.Maurice Henson04/30/15The service center should not be trusted. Period. I took my Enclave in knowing what was wrong, and that this particular problem was covered by recall. The service department indeed found the same diagnosis, however quoted me $1200 without mentioning the recall. After I pointed out the discrepancy they agreed to perform the work without charge. However the next day they magically found the actual problem to be something else, and not the original diagnosis....for $950. Plus they only offered a 90 day labor, and 6 months parts warranty, on a part that typically NEVER goes wrong on most cars. If you notice, the service department is FULL of activity, and always busy. Not good. A second experience with a check engine light was quoted at $1800. I finally took it to a third party who replaced the spark plugs and tune-up for barely $150. 10,000 miles later, and no lights or problems to report. I thus perceive this dealer to thus be on the "do not trust" list. While I normally take my car to the dealer to ensure it is correctly fixed for my wife's 50K SUV, I cannot trust Andy Mohr's service department based upon multiple indisputable situations. If something is truly wrong, I am willing to pay for it. "Bob", the main service contact was nice enough if not deadpan to my face but ruthless otherwise. But really how can anyone explain how a 4 year old car with 75000 miles could have so many odd parts go bad, which typically don't wear out untilMarsha Hill02/06/15I stopped by per chance you might have a later time available, and the rep promised me he could do the oil change and tire rotation within minutes. I mentioned to him I needed to go next door to have another chip key made for the ignition, and he took care of that for me. I also needed someone to look at the light in the trunk that wasn't working, and he had someone look at it right then and found it had burned out and could be replaced instantly. Talk about service -- thought I would have to go all over the place and my service angel took care of it all. So pleased with the extra mile he went to help me. Even offered to have the car washed for me. Had to decline as it was snowing outside and would have been a waste of money. Good job. Thanks so much for your consideration and thoughtfulness.Jack Hess12/31/14Mom and I appreciated the help that Rami gave us last week. I traded in my 2007 Dodge Caliber for a 2012 Chevy Impala. Mom and I love my new car. Many of our friends told us they like our new car and also say that a Chevy Impala is a good car. Mom and I agree wholeheartedly with this. I brought my 2012 Chevrolet Impala in yesterday because of the safety recall. The staff was very helpful and friendly. In fact, the service did not take as long as they thought. I am glad they were able to help me take care of the situation in a quick and friendly manner. 12/31/14Don Heichel12/16/14The sales guy was nice. The dealership is clean. I am very sorry I purchased a car from here. The engine was listed with 78,000 miles on it. At 82,000 it blew. I am sure Lucas was put in it to conceal the knock. It began knocking, and within 3-4 miles the bearing went out. Frustrating. When I called the dealership, the salesman, the service dept, all said they would help locating an engine. It's been 10 months, and no followup. As a US serviceman, I am very sorry to say I cannot buy another car from here. Again, the salespeople were kind....but the car has sat, and for 10 months, I am still waiting their return phone calls. I feel like I was taken advantage of, and to be honest, treated with deception, dishonest, and chicanery. Since then, I have bought two cars, one from Jeffrey's auto. But, I will be paying on the car Andy Mohr ripped me off on....for a couple years. I am sorry....but to not return my repeated calls for 10 months, is underhanded. I am sick I ever visited this dealership.