213 S 18th St., Ste A, Lafayette, IN 47905, United States
Showing 3 reviews out of 3 total
2 Stars - I registered with Google+ just so I could describe to you the experience I had with Jim Bergstrom at Bergstrom Insurance. I hope that you find it enlightening.
Over the course of several weeks, I had been in contact with Mr. Bergstrom regarding insurance quotes. I stopped in late one day and he worked with me to explain various policies, but he was unable to provide a quote through Progressive on the first day citing a discrepancy between Progressive's square footage versus that of the County Assessor. He said all we had to do was fax in the county assessor's paperwork and they would make appropriate adjustments.
He didn't fax them the paperwork. I called and left a message with his assistant. The call was not returned.
I stopped in a second time and he did not know who I was until I explained what we had spoke about the previous visit. We went over many of the same details a second time. When it came time to produce a quote, Progressive's computer system froze. Jim said that he would call me once it loaded. I can only assume it did not load because he did not call me.
Today I called, optimistic that he had retried the website and obtained a quote, even though he had not called me. I was dismayed by his dismissive attitude. After offering an excuse based on the tax records not being sent to Progressive, which he was supposed to do, he rudely asked me if he could help me with anything else. I could understand what he meant. I've never been treated like that as a customer, not in a professional environment, not at even at McDonald's.
Zero returned calls, Zero Follow-up. Zero points from this review.
2 Stars - I agree with Dan Walker. Go look else where for quality service. More worried about his parking lot than providing good customer service. Has definitely lost a customer. Will tell everyone i know not to use him.
2 Stars - Awful!! Don't use this guy for insurance. His arrogance blows my mind. I do not understand how anyone could ever do business with him. He is extremely rude, and only concerned about people owing him $5 for parking in his parking lot. He lost me as a customer forever. I have also told everyone I know not to use him.