920 32nd Avenue, Council Bluffs, IA 51501, United States
Showing 5 reviews out of 75 total
1 Stars - First I want to state that the salesperson Ben McCaleb was awesome. Once the sales manager Ruben came into the deal is when I got really upset with this whole business. I was considering buying a vehicle from here until Ruben decided to be very unprofessional with me. He lied to me multiple times in our 10 minute conversation and got very defensive when I questioned him and called him out on his lies. He also tried screwing me on my trade in. I've worked for two dealerships and I know the games they play, and Ruben was playing every one of them. He was very condescending to me and started questioning me about personal things that had nothing to do with the car deal. He didn't like that I called out his lies and came back at me in a way that made me make a Google account just to write this review. I've never dealt with someone so unprofessional and rude, and I will be contacting the BBB for Ruben's attitude towards me as a customer. If that's how this business treats it's customers (which by the look of the other reviews) it does, I honestly hope the get shut down. I really wanted to buy a car from here, but because of Ruben I will be avoiding this dealership and will be sure to let everyone I know to never go here.
5 Stars - He was very knowledgeable about Kia's and the actual model I was interested in, he had just recently leased one himself! Thanks!
2 Stars - I would like to start by saying that I do love my vehicle however if I had to option to do it over again I would NOT buy from Lake Manawa Kia. I had a great experience until they knew they had me. After that the salesman, Darrell put chew in his mouth and continued to close the deal...disgusting! The finance department forgot to get my check and then made a big fuss about how they needed it right away...not my fault. Then when I brought my car in for my 1000 mile checkup I asked them to vacuum my car and they didn't. By the time I realized it, it would have been a bigger waste of my time to go back in inside, have them take my car back in and vacuum it than it was worth. Then I referred two people to get cars there. One of them went in and met with my salesman, Darrell and he was rude and refused to work with her. He even tried to tell her it was a good idea to create a sunroof than find a car that already had one. She ended up purchasing from H&H. The other friend I referred forgot the referral card when she came in the first time and presented it the second time she came in when she did all the paperwork and bought the car. Three weeks later the Sales Manager Chuck Norman has just told me that I am not getting the referral bonus because the process was not followed correctly and essentially called myself and my friend a liar. The finance department also screwed my friend when they cashed her check before the agreed upon date and she had to go through a bunch of trouble to get it reversed and get the overdraft fees taken care of. DO NOT BUY A CAR FROM LAKE MANAWA
*****EDIT After much difficulty and a report to the BBB I did finally get the referral bonus. However I still haven't been happy with the service. They never wash or vacuum my car when I ask them to. I have dent protection and both times I've asked it as they told me to and have been given different stories about how that's handled. Hopefully my next experience will be better.
2 Stars - My review is more for Darrell Budlong than the dealership itself. Leased a car from him, asked him if there would be any fees when we turned in our lease as we had never leased before, he said only if there was damage to it. Signed papers and a few weeks later we read in the contract that there was a $400 lease turn in fee. Neither Darrell or the finance man mentioned this. Tried calling Darrell for days/weeks with no success. Randomly one Friday night around midnight I get a call from him asking for Angel (not my name). Told him he mistakenly called me and that we had an issue with the car he leased to us and he hung up. Luckily for him, his sales managers cleared things up with us but I would never recommend him as anyones salesperson.
1 Stars - Wish I could give this place zero stars.
The sales manager wouldn't give me a price quote unless I agreed to buy the car TODAY. He was angry that I would take the amount and shop around (well duhhhh, welcome to capitalism). Price maybe important but from what I'd experienced today most of the dealers were close in their prices....it came down to presentation, service and attitude.
He "promised" that he would offer the best price (would not tell me the discounts/incentives or trade in value) but only if I agreed to buy beforehand. If he was so sure of his product, service and price he wouldn't of had a problem (all other vendors I visited were willing to give a price quote). Quite frankly, he could of offered a SUPER deal but his attitude sucked and I wouldn't had taken it.
The sales manager came off as unprofessional, confrontational, and condescending. This place will NEVER get my business.
Remembers this place.....Edwards Nissan of Council Bluffs.....not a good place to do business. Too many childish games.