CrossRoads Ford Lincoln Mercury
- (502) 695-1990
- 1070 Versailles Rd
- Frankfort KY 40601
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Crossroads Ford Lincoln
1070 Versailles Road, Frankfort, KY 40601, United States
Showing 4 reviews out of 4 total
5 Stars - I took my 2006 Ford Escape Hybrid (Purchased new at Crossroads Ford) to Crossroads Ford Lincoln in Frankfort, Kentucky for engine repair. In working with several staff and the co-owner, I had a great experience. I couldn't possibly ask for more effort by all involved and their dedication to customer service. As an aside, while I purchased my vehicle at Crossroads in 2006, my salesman stayed in touch with me over the years, I've gotten to know many of the staff at Crossroads due to my being a Fleet Management Assistant Director for the Commonwealth of Kentucky. They always bent over backwards to help us save taxpayer dollars when dealing with state vehicles. I highly recommend both getting your vehicle serviced at Crossroads Ford and making your next vehicle purchase there. They have demonstrated to me that they truly care about their customers and vehicle care.
5 Stars - The best service I've received from any dealer in over 30 years of owning a car. I've had my Ford Fusion in for warranty service twice since owning it. Both times it was finished BEFORE the time it was promised. The service department answered questions honestly, kept me up to date on when ordered parts were going to arrive, and overall made having a car worked on about as smooth as something like that can possibly go.
5 Stars - Our (my wife and I) original contact with Mr Renfro was to look at a loaded used 2014 Lincoln MKZ with 8k miles. After deciding against this vehicle we chose a 2015 Lincoln MKX primarily due to the ease of getting into and out of the vehicle. We were trading a Cadillac and were having difficulty getting into and out of it due to its compactness and wanted something with more room. We had done some research on pricing and when Mr Refro asked what our bottom line was. We gave it to him and it was met. Deal sealed that quickly. In retrospect we probably should have given a lower bottom line. We had looked at the MKX at another dealer. In fact after the deal closing, that vehicle was the very one we got. After we took possession of the vehicle the next day, we accidentally scratched the right front fender. When we took it back for the surface protection package installation we were assisted by another salesman (Bob Vonhatten) who voluntarily helped us since Bud Renfro was off work that day, Bob was also most helpful even though it was not his sale. Crossroads buffed the scratches out at no charge. Cannot even tell it was scratched in the first place. There were no high pressure selling tactics by any Crossroads personnel. Even sat down with the General Sales Manager (Mike Thompson) to discuss financing and also met the Co-Owner (Harry Kirch). At what other dealer do you meet the bosses? Over all we had a very pleasant experience. We would highly recommend Crossroads
5 Stars - Have been a customer for years. There service department is great and are actually very competitively priced. Gary Williams is my preferred salesman. He always gets me better deals. I live in NKY and I drive to Frankfort for these guys.