Motorcycle Dealerships, New & Used Motorcycles in Lake Charles, Louisiana
Motorcycle Dealers in Lake Charles, LA
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Harley Davidson of Lake Charles
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Authorized Harley-Davidson Dealer - Complete Line - Complete Line Sales - Harley-Davidson Motor Cycles - Harley-Davidson Motorcycles - Motor Clothes - Service
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2120 Broad St, Lake Charles, LA 70601, USA
Showing 5 reviews out of total
I was on a road trip with a friend and we stopped for the night in Lake Charles, La. I walked out to get something out of my bike and noticed cords of my rear tire. I searched Google for local motorcycle shops and found two close to my hotel. Harley-Davidson of Lake Charles and Honda of Lake Charles. Harley opened at 8:00 AM and Honda opened at 9:00 AM, so I called Harley first. I told the parts person that I had a 2014 Victory Cross Country Tour and I on a trip and needed a rear tire. The response was, do you know the size? I told him it was a 180/60-16, and asked if he had one? He said well let me check on that. He came back and said he had a 180/65-16. I said okay, do you know how much difference there is in the two? He said well I can't be sure, but all you can do is try it. Then he said with a chuckle, you know it says Harley-Davidson on the side of it? I said yeah know, but I need a tire. He replied, okay well I'll be happy to sell it to you. I said great, can you put it on today? He laughed and said, we wouldn't put a Victory on our lift! I said what? He said this is a Harley shop, we don't work on Victory's! I said you couldn't tell me that at the beginning, when I told you I had a Victory? He just chuckled and said, well I will sell you a tire. I told him no thank you, and hung up, and people wonder why Harley riders are leaving Harley for Victory and other models more and more.
Thank God for Honda of Lake Charles. I got there early and was waiting, when they saw me they opened the door and said come on in, it's cooler in here. They service was top notch, the staff was very helpful and they stay to get me back on the road. By the way, they didn't have a new tire that would fit my bike, but the owner came in and said he had a used tire in fair shape. I looked at the tire and could not see anything wrong with it. He said he didn't know anything about it, other then it did look that bad. Then he said if you want it ? It's your, I would just have to charge you the labor to mount it, and of coarse I can't guarantee it. I completely understand and yes thank you. The tire got me the rest of the 1000 or so males home and probably has another 5000 or 6000 in it. Great Service, Staff and Attitude!
Maybe the Harley shop could go learn about customer service and attitude from them.
I have lived here for three years and have always enjoyed coming in to visit this dealership. Their prices are fair and in many cases beat the prices of lafayette and beaumont harley davidson. The staff is super friendly and helpful. Thank you Allen for always being so helpfull in finding the right parts for my bike and for not over charging me like other Harley dealerships.
The worst experience I ever had buying a harley. The staff Is very unprofessional and pushy. For the older lady that works in apparel hats off to you for being the worst in customer service. I went in looking to buy another helment. I found the perfrct helment but didnt have the color I wanted. The older lady said we can order it find your size because when I place the order its yours and can not be returned. Ok fair enough.
Well I put that off because a good friend of mine goin to buy a harley that weekend so I said ill wait tell then when we go to cajun harley. We end up not being able to make it to cajun harley so I went back to lake charles harley to order the helment and I ask the older lady to try on the helment for size. She told me well didnt you try one on last week for size. Very rude.
Thats why I bought my harley from cowboy harley. My friend and I went to cajun harley to buy his. Today me and another frind going to cajun to buy his.
They lose so much buisness because of poor customer service. Now to the part dept. The same day with helment shopping at lake charles harley I went to the parts dept. I wanted new pegs. Once I found the pegs I ask the guy behind the counter is it something that I can install. He replies I dont know can you. Rate lake charles harley from 1 to 10 I give it a -10
I have Been to quite a few Harley dealerships and this one BY FAR is the worst! When you go to their web page their headline is "Oldest Dealership In Louisiana!" and it may be, but it is also the SMALLEST dealership I have ever seen! As I entered the establishment I proceeded directly to the apparel counter to ask for a poker chip. When the older lady pulled them out, I grabbed the one I wanted and I started to walk further in to the building to continue to shop. The lady belted out "Sir you have to pay for that here!" as if I were trying to steal it. So I payed for it and left. The staff put off the vibe as if the group I went with was a burden for them to have to work and be polite. I will never go back.
none of the employees are customer friendly me and my father felt as though we were a burden to everyone who worked there. their was an old lady who was extremely ugly to us when we would ask questions and they would rather stare at you the whole time your in the store instead of being polite and asking you if you need help. terrible dealership.
Honda Of Lake Charles
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Honda of Lake Charles
2008 E College St, Lake Charles, LA 70607, USA
Showing 5 reviews out of total
I was on a Summer motorcycle trip across the country and on my way home I discovered I needed a back tire on my Victory Cross Country. I was in the Lake Charles area and the only thing I could do was look up shops on the internet. I found two Honda of Lake Charles and so I was waiting in the parking lot when they opened. They didn't have my size, but said they would try the one they had. It was bigger, but didn't know if it would fit. They tried and it didn't fit. The owner came in and asked me to come to the back. He explained the problem and that he had an old tire that would work. Here where the surprise comes in. He said it had been around the shop for a little while and he could not guarantee how long it would last or even why it was changed, but if I wanted it? It was mine. He would have to charge the labor to put it on, but I could have the tire. The owners and staff were great and stayed late to help me get back on the road and make sure my bike was safe. I must admit I was worried about being away from home and in a jam, you know we have all heard those horror stories. Well if you find yourself in the Lake Charles La. area and in need of help with your motorcycle or other motorsport vehicles, go to Honda of Lake Charles for Great service and a friendly staff that will do what ever they an to help you. I can tell you they have made me a believer that there are still good people out there that help people in need. Thank you guys and I made it home safe. 1000 miles and some of them wet. If I'm in the area again I will defiantly stop in.
Friendly staff that are all knowledgeable and willing to help.
Every experience is an smooth experience and they are also very helpful.
They supplied me with oil and a tube.
Lake Charles Motorsports
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Last updated 07-Jun-2016
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