9808 Reisterstown Road #1, Owings Mills, MD 21117, United States
Showing 5 reviews out of 40 total
1 Stars - Worst experience with a car dealership I have ever had and I am in my 50's! Went to see two cars that they had advertised on their web site and also wanted to inquire about the Employee discount sale they had going on. We had to wait for a sales man then when we got one, he could not find the cars that were advertised, really? Don't they have a database to look up the cars that are advertised on their website? Then the salesman asked if we were interested in other colors, we said no, we came to see the two identical cars that their website said they had. Sales man was making excuses, I asked where are they? He said, they "might have been sold", really? Don't they have a database that tells them if the cars with stock number is sold or not? We had the Stock numbers which were advertised but still could not find them, sounds like false advertising to me. Then the salesman wanted to rush us to go see the financing department, yeah, even though the cars we went to look at were not there, really? Then the salesman said he needed to speak with his manager to see if he could find the type of car that they had advertised and get it to the dealership, we waited and waited and finally I said we are leaving, this was a joke, very disorganized, salesman did not seem to know if the Employee discount sale was still going on when the web site clearly said it was (I reminded him). Told him we are leaving and he said ok? wow, Not recommended
5 Stars - i ordered a 2016 WRX from Steve Brown and it was a flawless process. Steve was straightforward, no BS, and got me the best price I could find on the car. I would send anyone to buy a car from him!
5 Stars - Its been 13 years since I had a new car, I was sad having to trade in my reliable 4wd. I did a ton of research and knew what I wanted and was not looking forward to dealing with pushy sales people! I started the process online and found a few Legacy's that I wanted to test drive. I went to another dealership before Heritage and it took an hour just to test drive a vehicle, they couldn't find one then they found it but couldn't find the keys. Finally I had my test drive but long story short - it wasn't the car I wanted to see, they had to pull it from another dealership and wanted me to give a 500.00 deposit for them to do it. That was not happening. I went to Heritage and the internet manager hooked me up with Pam! WOW she knows every single thing about these cars! Took me on a test drive and was amazing, I kept trying to figure out what i wanted to do and she never pushed just pointed out pros and cons. I went home to think on it, Came back the next morning and the car I liked was sold but she had pulled another that she thought was perfect for me. I ended up seeing a whole other color (Black) which I had to have. She was going to run the credit for me but I already secured my loan with a great interest rate. She went over every detail of the car. She made sure I got through the process and was happy. - SUBARU - I LOVE HER, Don't let her go ever! !! I have even had great follow-up to ensure I am still happy! I received a welcome email from Subaru and I have to say I honestly was never fond of the Subaru style until this legacy, but now I am totally sold on Subaru. What really reinforced my decision was that Subaru is an avid animal supporter for the ASPCA! I never put the commercials together with the cause! Kudos for you Subaru! That alone sells me on you and PAM made the experience even better!
5 Stars - Service Contact is always pleasant to deal with. He make it a pleasant experience even when there is trouble. You are lucky to have him.
5 Stars - I just dealt with every Subaru dealer (5 total) in the Baltimore area and Heritage was the only one that didn't pull stereotypical dealer tricks. Salesman was up front and honest, even through my cautiousness and hesitation I always carry when talking to car salesman. I got the car for the price I was looking for and everyone I talked to was very helpful (unlike other dealers, *cough* Wilkins). I have no complaints.