Smog Test, Emissions Checks & Inspections in Columbia, Maryland
Emissions and Smog Testing Stations in Columbia, MD
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British American Auto Care
Automobile - Repairs & Services
Automobile - Repairs & Services, Automobile Repair & Service, Automotive Inspection Station & Service
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British American Auto Care, Inc.
9577 Berger Rd, Columbia, MD 21046, USA
Showing 5 reviews out of total
All around great service! I was able to come in with a nail in my tire and have it repaired while I waited. All my expectations were met and even exceeded by their level of professionalism and quality of service. It's hard to find a reliable repair shop these days and British American Auto Care is definitely that kind of place that you'll keep coming back to for all of your service needs. Many thanks to the Service Adviser and Technician who took the time in-between his larger jobs to do the repair and have me out the door and on my way into work.
What an amazing facility, I had the pleasure of working with this company for five years. I have been in the auto industry for 10 years and I can say hands down this the best service center that I have seen. State of the art technology, continual training, the care and friendly staff that you would find in a neighborhood store. In a industry that is often shrouded in dim/misunderstood light, Brian England/Sandi Weaver and the rest of the staff of British American Auto Care go above and beyond to help you understand and trust in a very important investment, that being your automotive maintenance. I will always continue to sing praises to friends, family and co-workers.
From the moment you walk into British and American Auto Care, you know this auto-repair business is different from the others. The environment is warm and welcoming, and the staff is friendly, professional and dedicated to customer satisfaction. Speaking with the service advisor was comforting and informative and did not elicit my usual "dread" response. The technician found a safety issue that was missed by the dealership, not once but several times. British and American offers peace of mind in the knowledge that safety is their priority, only necessary repairs will be recommended and that I will be advised of the most cost-effective course of action. It doesn't get better than that!
I have had all my cars, even one rental, serviced by BA for over 20 years. I am an engineer and a car builder myself and I know I can trust them to do a thorough and honest job. They have skillfully handled very complicated jobs on European and Asian luxury cars and Asian economy cars for me with tasks ranging from rear suspension replacement, windshield replacement and electric seat rebuild to routine brake and tuning jobs. They are always ready and able to talk to me in detail about any work they recommend. They are ready when I arrive and keep me posted during the day if I have to leave the car. When I do have to leave the car there for a few hours, their free shuttle service is a terrific convenience. These guys have never let me down.
Been a customer for 12 years now and have always had great service. Recently heard and felt a weird rattle. Brady took it for a few hours, drove it, put it up in the machines to see if there was physically anything there. Found no safety issue and charged me $0. Nothing! When was the last time someone took their time and effort to help you and charged you nothing for it?
Lucky to have such a great shop so close to my house.
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Last updated 06-May-2016
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