1 Stars - Just had a terrible experience with this establishment. Summary: they pulled a bait and switch to get me in the door and then treated me with a great deal of disrespect. I apologize for the length, but I want to be as clear and through in my review as possible.
Did my research on pricing for a 2015 Kia Optima, looked at a variety of sellers in the area, and after a great deal of background work, called up Classic Kia to talk pricing (I do not go inside a dealer until I have an agreed upon price). I gave them my target (definitely an aggressive target) and I was told on the phone "yes, we can do that." I gave them the exact model and stock number i wanted and reiterated my target, saying "just to confirm, you are telling me that you will sell me the 2015 Kia Optima model # XXXXXX, stock # XXXXXX, for $XX,XXX out the door?" I was told "My GM is here with me and she is telling me we can do that, so when can you be here?" It is important to note here that I said multiple times in the conversation "out the door" as that is the only way I talk about pricing. Taxes and fees are all known ahead of time, so you can add those to your price and get the out the door cost. Not a difficult math exercise.
So I woke up my kids from their nap, and drove the 45 minutes to this dealer. When I got there, I asked for the person I spoke with on the phone (I'll have enough respect for them not to share their names) and he said, hi, you are going to be dealing with XXX (first red flag that I was not dealing with the original person I spoke to). The salesperson i dealt with was newish, so he went through his pitch (I figured I would let him practice through it). Then he takes some information and says he needs to run numbers (another red flag). I said, "um, ok, as long as your numbers come out to what I had agreed upon with your boss." He comes back with a price 3k over the agreed upon price. I said "this is not what we agreed upon."
The GM came over and said that this was the best price they could do. I said that a price was already agreed to and she said there was no way that they could do that price. I said that was fine, but they should have told me that before I woke my kids up and drove 45 minutes to get there. She then told me my target was ridiculous (it was definitely aggressive), but I simply said that none of that was relevant to the point that she and her staff agreed to a price and were now backing out. She then said there is no way for her to negotiate out the door pricing because that means negotiating on taxes over which they have no control. I said that she was wrong and that is means backing out those known costs to determine what the sale price must be to hit the out the door target. She in fact did that calculation at one point in the discussion. After a few more exchanges which led me to say that the dialogue was not helpful, I got my family together and we walked out. As we were leaving, the GM said "we'll earn your business one day."
Let me be very clear. They will not earn my business. I will not deal with liars or people who agree to something and then try to back out of their commitments. I will also be lodging a complaint with Kia corporate due to the unfair business practices this particular dealer is engaged in. I would caution anyone dealing with these individuals that they do not honor their commitments or have any respect for their customers.
As one final (perhaps irrelevant note), I strongly believe that the first commenter for them on this site is the GM herself. I know I said I would not "name names" but it is too egregious not to mention this.