8319 Ardwick Ardmore Road, Hyattsville, MD 20785, United States
Showing 2 reviews out of 2 total
1 Stars - I bought a 2015 KW in Sept. 2014 at CTC (todays date 2/25/15). I took it to CTC because the backup alarm would not stop going off (truck on or off).
They took a look at it and said the R&S body company wired it wrong and they were going to be wiring it correctly. No cost or price to fix was ever mentioned. I go to the shop 2 days later needing my truck and they slap me with the bill for repairs even though I have an extended 5 year 200 thousand miles warranty. Owner says he needs to be paid before truck can leave his lot even though R&S is responsible. Basically telling us we have to cover the chargers until charges have or if they are even covered by R&S body. The owner had no concern for me the customer. I was never made aware that this is the process. That the customers cover everything until the respectable company that manufactured that particular part pays. The way the owner expressed his concerns is as if we should take the burden for everything. Mind you this is a brand new truck and my assumptions were to go new instead of used to avoid failures for at least the first couple of years. My overall customer experience was the typical stereotype that dealerships get, how they rape customers for all that they can with no regards. Take caution of my experience when bringing your KW here or your truck.
3 Stars - Place close at 5. I had to go hotel and wait till next day to get truck in shop.