RV & Motorhome Dealerships in Howell, Michigan
RV Dealers in Howell, MI
RV Dealers in Howell By CityGrid
Motorcycles & Motor Sports, Trailers & Recreational Vehicles
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Howell Power Sports
2445 W Grand River Ave, Howell, MI 48843, United States
Showing 5 reviews out of total
Good stock. Customer service is pitiful, they are rude, argumentative, and project an air of being better than there customers. Specially the bike shop. Which is ran by know it all kids that don't even listen when you talk. I'll never go there again.
Not sure why all the bad reviews here unless those leaving them are just really uneducated about life. In the market for a higher miles used harley I stumbled across them. Stopped in with no intention of buying a bike that day, just checking out their inventory. Pretty accurate to their online listings. A 2005 harley stuck out to me. I decided to see where financing would be. (11 years old don't forget) a brand new harley landed me at 6% apr. I have middle of the road credit. Certainly not top tier. They DID request all of my down payment prior to financing which I wasn't comfortable with but they took substantially less so that was good.
It was late and I was told they would process with the bank in the morning, completely understandable. They said they would have an answer by 1, and they called me at 10 am with 4.2% financing on an 11 year old used machine. That's better than I got on my brand new truck. I did put a good amount of money down but we're not talking about 7 or 8 thousand here. Just a REASONABLE amount to convince a bank you're low risk. They did a great job, waited for me to show up on a Friday evening a bit past closing thanks to the traffic on 96 in novi. We're more than helpful, friendly, and had EXACTLY what I was looking for. This may not be the everything powersports store, but I really suggest checking them out, even if you just need an accessory or something. The owner took a minute to chat with me before leaving your deliver a 4 wheeler all the way to Grand Rapids, and I told him the negative reviews here had made me hesitant but I wanted to know for myself. I'm glad I didn't go based on the opinion of a few. Don't let the bad reviews steer you away, it's worth the visit.
Any business that you're spending nearly $2,000 with that tells you that you can leave and go back to where you came from should be avoided. So avoid this business and find another bike shop!
Their management is very unprofessional and I will not be returning. Please find another powersports/bicycle dealer who will treat you with respect. Based on my experience, I do not think that they will handle ANY issues with a sale with any concern and will probably tell you to "drive back" to where you came from.
Drove from Ohio to Michigan to purchase a tandem bicycle as our local dealers in my area did not stock the bicycle I wanted. I found their information on a Craigslist advertisement and decided to drive up yesterday (6/3) to see their showroom and purchase a bicycle.
When I arrived, the young man behind the counter showed me the bicycle and said that it was "setup and ready to go". The tires had dirt and gravel in them like it had been ridden in the parking lot, it was covered in dust, the valve stems were missing their covers and the handlebars were not adjusted properly in line with the front tire. The young man adjusted the handlebars and seat for me to test. I believe he tried his best to help us out with getting the bike back to where it should be. Then, after purchasing the bike, I noticed that the manual wasn't with the bike and had to return to the store. Somewhat disorganized but a good experience with this young man.
Here is where I had issues: when I was finalizing the sale, I had an issue with a tax question as this was to be a tax-exempt sale. I presented my tax exemption forms to the young man who told me that he had to talk to his manager. He went back to discuss the situation with the manager and came back to tell me "the manager said no". I asked if I would be able to speak to the manager. The young man returned to his manager, then quickly came back and said "the manager said no, we don't honor those". I asked the young man to point out who the manager was, which he did, then I went to talk to the manager myself.
I asked the manager about the sales tax issue and the manager became defensive regarding the issue. He was very unpleasant and it was apparent that he did not want to talk to me as he became angrier talking to me and initially had refused to come to the counter to talk to me. I asked for an explanation on why they would not honor the tax exemption form. Rather than give me a simple explanation, he blew up at me and told me "if you don't want the bike, you can get your money back and get in your truck and go back to Ohio".
Being in business over 35 years myself, I have had many issues where I (as the manager) have had to discuss policies/issues with customers. The manager refused to step away from his desk for 30 seconds to explain the situation. I still purchased the bicycle because I needed it, but this manager's behavior was highly unprofessional and I will not return to this business. If he's not the owner, his conduct should be reprimanded. If he is the owner, I don't know how he's been in business this long.
What a great shop. Great sales people and service. Great deal advertised on Craigslist for a Cannondale. I will do business again with them again. Thank you.
JOKE!!!!! SCAM!!!! JUST WENT TO LOOK FOR A NEW BIKE. THE GUY AT THE BIKE SHOP I'VE DELT WITH HAS ALWAYS BEEN FAR WITH ME BUT DELT WITH THE OWNER TODAY. HE QUOTES ME 800. WITHIN 5 MIN AFTER SHOWING ME. HE SAYS HE WILL CUT ME A DEAL AT 899. AS SOON AS I I'M LIKE WAIT A MIN THAT'S MORE THEN 5MINS AGO HE INSULTED ME AND WALKED AWAY. ALL WILE I WAS STILL TRYING TO ASK A QUESTION. BAD CUSTOMER SEVICE AND A SCAM
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Last updated 07-Jun-2016
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