Cadillac Memorial Gardens East
- (586) 286-7500
- 38425 Garfield Rd
- Clinton Township MI 48038
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Cadillac Memorial Gardens East
38425 Garfield Road, Charter Township of Clinton, MI 48038, United States
Showing 4 reviews out of 4 total
1 Stars - I wish I could give zero stars. I have never been treated with such total disrespect and callousness by people who you'd think would have been trained to show compassion.
Over the years my husband and I have brought a half dozen cats here to be cremated and have recommended the services to hundreds of our friends and families. We were also considering being buried here ourselves (they have both human and pet sections at the cemetery.) I'm not sure if there was a change in ownership or what has happened, but apparently their policies have changed and the employees up front have changed, all for the worse.
I called at 2:35 and was told I needed to be there by 3 pm to have my deceased cat cremated. I arrived at 3:02 pm and walked into the office with my cat's remains in a small cardboard box. There was no one in the office. Ann, an older well dressed African American woman, came in from outside and asked if she could help me. I told her I had called and why I was there.
She didn't offer any words of sympathy, instead she told me I'd have to take the pet outside because of health code regulations. In all my years of coming here, that had never been the case. She ushered me outside where I stood talking to her from across the office. She said she also wasn't sure if they could help me because of the time. I looked at my cell phone and told her it was 3:02 and I had been told to be there by 3 pm when I called.
She left and walked back into the back office. I felt horrible standing outside with my box so I came inside and sat down at one of the desks with the cardboard box on the table, like I had done all the times before (including just a few months before when I brought my friend and her beloved cat here for service).
Five or so minutes went by, and a younger African American woman named Cassandra came into the office. She asked how my day was going. What a stupid question to ask someone who obviously has just lost a pet. I told her "not so great" and motioned to the box. I also expressed discontent over how I had been treated by Ann. Cassandra didn't apologize and said in a curt tone of voice "our policies have changed" and said the woman who had told me 3 pm when I called was incorrect, that I needed to have been there by 2:30.
She was clearly turning me away, making no effort to try to accommodate me. My guess is that it was Friday afternoon and she was more concerned about closing up the office than accommodating a longtime customer. I left and went out to my car and cried.
I can't believe this is how they treat people who have experienced loss. I plan to spread the word among my previously referred friends and family to take their business elsewhere, both human and pet.
1 Stars - My grandfather was buried 2 days before Christmas. His burial vault was above ground and placed haphazardly next to his freshly dug grave (which was not covered in any way). They shoved his casket in a minivan and drove it (on top of other graves) to his final resting place. I guess we didnt need pall bearers after all. There was no casket lowering device setup, no canopy for our loved ones to stand under. The back hoe and truck full of dirt were parked right next to his grave with workers were still inside of it as our Pastor said his final words. No privacy or common respect for the dead or living was present. Our family has nothing positive to say about the burial services of our beloved father, grandfather, husband and friend. Losing a loved one, especially that close to a holiday, is difficult enough. The mistreatment at Cadillac Memorial Gardens East made this trying time for our family even worse. My grandparents plots have been purchased since the 1960's. Absolutely dispicable.
2 Stars - There have been a few instances at Cadillac Menorial Gardens East that have appaled me, like when thay called my Mom and asked to speak to my Father regarding some plots....except, we buried him THERE less than a year ago!!! Seroiusly, thanks for bringing back the pain of losing him. We put a wreath on his grave at Christmas, only to be told if we didn't purchase it from them, it would be removed if we didn't buy a band to put on it....nice extortion. Today, on Memorial day, they had both entrances and exits blocked by people selling souviners and snacks...on the INSIDE of the gates, there was no way around, you were stuck there waiting to get in!!! If you don't want unnecessary stress and pain, go elsewhere.
5 Stars -