Motorcycle Dealerships, New & Used Motorcycles in Dearborn Heights, Michigan
Motorcycle Dealers in Dearborn Heights, MI
Motorcycle Dealers in Dearborn Heights By CityGrid
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24732 Ford Rd, Dearborn Heights, MI 48127, United States
Showing 5 reviews out of 53 total
Customer service in the sales department was rather rudimentary, very quick to cut me off. The sales representative I spoke with seemed, truly unwilling to work with me on any negotiations. While other dealers in the near by area have clearly been interested in my interest in buying, and have been compliant to answer my questions, unlike this particular location.
Had an excellent experience when buying my 2015 Kawasaki Versys 1000 LT from Rosenau Powersports. Salesman Jimmie Louis was exceedingly polite and patient with my questions and situation, and went above and beyond to get my offer approved. He stayed on top of the logistics required to transfer the bike from Ohio to Dearborn Heights at the end of the day Friday. The bike was perfectly prepped and ready for me when I arrived to pick it up on Monday afternoon; I was in and out in about an hour. Could not have been better!
Amazing service from these guys parts service and sales. I read all these reviews about how this place is so bad but everyone writing those negative reviews wants stuff for free or next to nothing. No one has mentioned how much the people go out of their way to make things right . I recommend this place highly.
Be prepared to be charged for time not used.
$150 diagnosis was their base but if it took less time then the remainder would be put towards the full bill. I got the call that my issue was bad key fobs on my kawasaki concours and that the mechanic had just addressed the same problem a week earlier and that he knew right away what the issue was. Youd think i wouldnt be charged the 1.5 hr diagnosis rate right? WRONG. Was also charged an hour for reprogramming which i know takes 15 minutes each from previous issues. I was also told that a pair of fobs were $284. I was shocked. Thats what i was charged for just one a few years ago. I clarified if it was for the pair and he confirmed. But when he called to let me know the bike was ready, the ballparked $530 quote bloomed to $970. They forgot to remove a few items, then charged me the $284 for each key fob. They also added a $20 shop fee which is described as nuts bolts cleaner rags in the fine print - which none were used on this programming. And was told its part of their system and they cant change it - BULLSHIT. Never going here again.
What a difference! I posted a very bad review about Bright Powersports in Lincoln Park after having yet another bad experience with them (every experience with them has been poor). I ended up going to Rosenau after the Bright fiasco's, and wow! What a difference!
Everyone greets you. Everyone asks if there's anything they can help you with. When the parts guy didn't have what I needed in stock, he went out of his way to dig through parts bins to find some parts I could use temporarily until my ordered parts came in, and he gave me the temp parts at half-price.
Inventory is excellent. Sales people are enthusiastic, and will stand there and answer all the questions you want to ask, even after you tell them you're not buying and are just browsing. They've won me over, and I am now going to be a regular customer!
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Last updated 04-Nov-2015
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These Motorcycle Dealers service the following towns and cities
- Lincoln Park
- River Rouge
- Oak Park
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