5 Stars - Ben Thomas provides excellent service by constantly updating me on the status of my vehicle while in the shop. He adds an element of personal attention and humor everytime I see him. I enjoy Ben and he delivers the vehicle back to me clean and on time. I give Ben 5 stars on a scal of 5. / Rick Autrey
5 Stars - I took my A5 in to correct a problem with oil consumption. Audi acknowledged that the problem was caused by them and repaired the car completely of no cost to me despite the fact that the car has 75000 miles on it. Thanks to Ben, the service rep everything was handled smoothly. My only problem is getting Ben on the phone sometimes but when you do he takes action. I had a negative experience at the Jackson Audi dealership a couple of years ago so I was quite pleased to see a huge improvement.
1 Stars - I was not satisfied at all. I am still awaiting a call back regarding fixing the scratches on my wheels.
I've had better service at Carmax, Herrin Gear Infiniti and Herrin Gear BMW. They even put me in a loaner that had a bad tire. I had to call my roadside assistance for the loaner.
5 Stars - Confirmed problems with engine oil level sensor. But disappointed that Audi did not have one in stock. Means another trip.....
5 Stars - Had a great overall buying experience with my A4. Shopping for autos really comes down to a few things: 1) the car you want, 2) a fair price, and 3) appreciation for being a customer. This is my third vehicle from Audi Jackson, and I can say that Taylor, Jeff, and team went out of their way to make the process as smooth and pleasant as possible. Many thanks!!