Auffenberg Chrysler Dodge Jeep Kia Suzuki
- (573) 339-1000
- S. 611 Kingshighway St
- Cape Girardeau MO 63703
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Auffenberg Kia of Cape Girardeau
611 South Kingshighway, Cape Girardeau, MO 63703, United States
Showing 2 reviews out of 2 total
1 Stars - So you would like to know how my experience was with your dealership. This has been the WORST and most stressful experience ever. I was lied to multiple time by multiple people and in the end screwed out of $1,460.00. So let's start from the beginning...
First off I was sold a 2014 Kia Soul when I thought that I was getting a 2015 Kia Soul. But that's ok I let that slide since new is new. However, now is when the real lies start. When I came in I told my sales person (Joshua Pace) that the only way I would buy a car was if my monthly payment stayed the same, if they paid off my car, and if they paid my sales tax. Once Joshua ran some numbers I was told and I quote "Your car is worth $7,550.00, and you owe $10,200.00, on it. But what we are going to do is pay your car off." He never said how it was going to be paid off. It was not until a few days later I looked at the paperwork and noticed that my car had not truly been paid off. They had given me $7,550.00 for my car plus a $1,250.00 rebate and then stuck me with the remaining $1,460.00 that was owed on my trade in. If I would have been told this the day I bought the car I would have said NO DEAL.
Armed with this new information and highly upset as well, I returned to the dealership and spoke with Jeremy Mouser. He tried to tell me that it was paid off and offered to show me the check they had mailed to Kia. I understand how sales works and it's a numbers game, but the bottom line is I was not told that I would have to pay the difference in what my car was worth and what I owed on the car since I was told "we will pay your car off". After I said that I wanted to return the new car and get my old one back, he said let me see what I can do. Then he told me that since the car I traded in had gap coverage and a extended warranty that I would be getting some money back from that. This was the first time I had heard of this, and I can only assume that I was not going to be told about it if I had not got upset and tried to return the car. Jeremy ran some figures and estimated that I would be getting about $1,000.00 back from the dealership where I purchased my trade in from originally. He told me to contact the dealership where I had purchased the car and see what info they needed so I could get that money back. I did and called your dealership back and told them to fax a mileage statement to the dealership where I purchased my trade in from. I was told they would handle this. The next day I followed up to see if the original dealership had got the fax. They had not. So I called your dealership back and asked them to send it again. This back and forth went on for about 2 days until I finally got fed up and asked the title clerk if she could help me. She said that if I faxed a copy of my paperwork that would work fine. So again your staff of Jeremy Mouser, Joshua Pace, and Matt the floor manager were all too stupid to think of this or just wanted to screw with me some more.
In ending I will never purchase another car from your family of dealerships as long as I live. Until I receive my $1460.00 that is owed to me I will continue to file complaints with Kia Corporate, the Better Business Bureau and local media outlets.
A Google User
1 Stars - If you have a dodge truck you are better off walking than to let them work on it. They get no stars from me. They suck.