Smog Test, Emissions Checks & Inspections in Ballwin, Missouri
Emissions and Smog Testing Stations in Ballwin, MO
Emissions and Smog Testing in Ballwin By CityGrid
Complete Auto Repair
Complete Auto Repair Service - Diagnostic - Electrical Mechanical - Foreign & Domestic Cars - Maintenance & Repairs - State Inspection
Automobile - Parts & Accessories, Automobile - Repairs & Services
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Complete Auto Repair
14510 Manchester Rd, Ballwin, MO 63011, USA
Showing 5 reviews out of total
I went this place twice. First time for Auto inspection, it went well. After couple of months I went again for an oil change and also explained about a problem that I was facing, my car does not crank until 4 or 5 times turning the key, a click sound comes for first few times and then it starts normally. This is what I explained, but the owner insisted to do a electrical test for 36 dollars and its not free (rudely), these were the words used by him, well I agreed for it. After 1.5 hrs. of testing he says Battery is old and needs replacement, and the quote was 189 dollars. I said I would do it later. I thought I would do it myself, I believed him and went to Costco and changed my battery for 110$ and I gave my core Lexus battery to Costco. First day it was ok, but later it was giving same problem.
This time I went to one of the NAPA Auto care center and said the same thing, he just understood it, took the car inside and tested it for free, and later came back and said solenoid switch is gone bad. Replacement cost altogether it took 350 $. And now there are no issues.
But I lost 36$ (testing) and 110$ (battery) and my core Lexus battery because of poor testing (or god knows what was the intention) by "Complete Auto Repair". They also quote high prices. I don't recommend this to anyone. They put a BBB accredited board which I believe is fake. Please check the website it says this shop is not registered and not accredited. Beware of false claims and rip off. Do not believe other reviews here, they all are forgery.
Edited - 12/28/2015 - I was never asked to perform further tests by them. I was told that the actual problem is with battery. Which turned out to be false. The only mistake I did was I didn't listen to my friend who said battery was good when he tested with his device before coming here. Any experienced mechanic should be able to tell that problem is with solenoid switch and not battery after listening to the issue symptoms (starting after 2 or 3 turns of key without cranking the engine) and after seeing the battery post terminals and charging .... but looks like either they lack knowledge or planning to rip off ... Customer satisfaction is 2 (in a 1 to 10 scale 10 being excellent).
They got me in quick and had no issues with service. In between calls and service the owner took the time to make small talk with me as well as tell me about some of their other services. Price was in line with what I expected from a locally owned and run shop. I will be returning for future services.
I've been here twice in one month so far and they have got my vehicle in right away. Great staff and knowledgeable!
I have used Complete 3 times over the last 2 years. Friendly, competent, fair. I recommend them if you are looking for an independent repair shop.
As with someone else who commented this was the worst service I have seen. I paid for a groupon which included free services and had no small print about added fees. However, upon checkout I was told I now needed to pay them and "did I really expect I was going to get free service"? He laughed at me. No, I don't expect free which is why I PAID money to buy the services in bulk.
It seems there is a reason why a place like this has to resort to promoting cheap packaged groupon auto services.
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Last updated 06-Sep-2016
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