My experience purchasing a Mazda CX 5 at Autex Mazda was refreshingly pleasant and enjoyable. Gretchen Jackson (my salesperson) has expertise, experience and a personable nature - making my purchase process smooth and efficient as well. Autex is small - and the benefit is very personal service and an inevitable strong sense of trust you develop in the people - as they genuinely want your experience to be positive. Their professionalism also shines. I would strongly recommend them to a friend or family member. I will be back for service as well.
Excellent experience!! I found an great truck online at Autex - it was exactly what I was looking for and priced below other dealerships. Trying to find a time that both my boyfriend and I could go together to look at the truck was difficult though. When we did find a time that worked for us, Donald Class was more than happy to stay hours past his scheduled shift to let us look at the truck and take a test drive. I fell in love with the truck. Both Donald and Tim worked with me to find a company to finance through that met my needs. They really went above and beyond to help me get the truck of my dreams. Tim Hall in the finance office was excellent as well - he was quick and efficient at completing the paperwork while taking the time to answer any questions I had. The service department was excellent as well. A few days after purchasing the truck my check engine light came on - immediately I thought of the worst and that the dealership tried to pull a fast one on me. I showed up at the service department and told them that I had just bought the truck and the light was on. They apologized and got me in right away - no questions asked. They fixed the evap leak at no cost to me. Great honest dealership who really is looking out for their customers! Definitely recommend Donald Class and Autex Mazda for all your car buying needs!
Lindsay, Richmond NH
Donald Class and Jim (the finance guy) did an amazing job getting us into an affordable car. They were honest, organized and hard working. We needed a car desperately with a monthly price that fit into our budget. These guys went above and beyond to get us the best deal.
I can't say enough great things about my experience at Autex. After a lot of online research I was 95% sure I wanted to buy a CX-5, and after reading all the great reviews online, and my past experience getting my previous car inspected and serviced at Autex, I knew buying a car here would be great. The entire staff was so helpful, especially Charlie and Tim. When I arrived to look at cars all of the sales reps were busy with other customers, but they were quick to introduce themselves, apologized for the wait, and Tim the sales manager had someone help me right away. Charlie was a great salesman, and never tried to push the sale, but rather helped educated me so I would get the car that was right for me. You can tell that the entire staff truly cares about their customers, and makes customer service a top priority. While Charlie was getting a car ready for my test drive, a recent customer of his came back to test drive another car because he loved his new Mazda so much he wanted to buy another one. It says a lot about the dealership and the product when customers are coming back twice in the same month. Tim the finance manager was quick with the paperwork, which in my past experiences at other dealerships has taken a good 30-40 minutes, but Tim had the whole process done in just 10 minutes! Charlie went over the basics with the car, but didn't keep me hanging around all day, and told me to enjoy the day and call with any problems. I love my new car, and I am really looking forward to having my car serviced here for many years to come. If you're in the market for a great car, and an excellent staff to assist you with the purchase Autex is the place!
My experience with Autex Mazda of Keene was the best I have ever had. My salesman Donald Class was very patient answering all my questions and helping me to get the car that suited my family best.He certainly knows how to read people which enables him to point a buyer in the right direction. The finance man Tim Hall was equally great.He made the paperwork process effortless for me. I have never had an experience buying a car where everything went this smooth from the very beginning. I will be buying all future cars from Donald. Best salesman ever!!!