I am a mechanically-inclined auto enthusiast who is exceedingly careful and picky about choosing a shop that not only must be competent and knowledgeable about my specific car, but also honest, reliable and efficient. Over my years of owning and competing with high performance cars from Ms to Vettes to AMGs, I don’t want just a mechanic, but rather a long-term partner to help me attain my particular performance and maintenance goals.
2 years ago, I had just ordered for my AMG a set of high performance tires which I asked my old shop to mount and Road Force balance. After being charged a premium for the install and experiencing vibrations, I learned they had farmed the job out to a gas station across the street that most certainly did not own a Road Force. Researching Tire Rack, I found West Side Tire & Automotive as one of the few shops that performed Road Force balancing, and proceeded to check them out.
On a Saturday morning, owners Gino and his son Gino Jr. greeted me, immediately put my car on the rack, and then asked Tony – their tech specializing in front end work – to work with me. Throughout the process, Tony took his time to show me the before and after results, confirming the poor job the gas station did, including the weights they had sloppily taped to the wrong parts of the rims. Because of Tony’s experience and the Road Force, we also found 1 tire was out of round, which Tire Rack promptly replaced. Needless to say, the previous vibrations were gone.
After this first positive experience, I have since returned to perform progressively more advanced work on my AMG. 3 alignments over 2 years, and every time time Gino and Tony were always happy to accommodate my requested settings. Also, West Side is a shining example of standing behind their work: on the rare occasion I returned to correct a setting, such as perfectly centering the steering wheel, they did so without batting an eye. What really delights me is despite their prices being the most competitive of the many shops I researched, West Side still takes their time to exceed my expectations – every time. This to me is a testament of their integrity and passion for the craft.
Speaking of which, I was there today to pick up my car for custom performance enhancements I trusted them to do, and overheard a customer asking Gino to fix the noisy brakes that were just installed by another shop. Instead of jumping to make a quick buck from a distressed customer who was ready to pay, however, Gino tested his car, confirmed the noise, and then advised him to first return to the other shop to request remediation. Gino told the customer that he welcomes the business, but the customer shouldn't have to pay someone else to correct the original shop’s mistake. Competent, skilled, knowledgeable, and efficient, owners Gino, Gino Jr. and the crew at West Side are honest car guys who take pride in their work and their business. I highly recommend them.