Bender Chrysler Dodge Jeep
- (888) 703-7398
- 3400 Mabry Dr
- Clovis NM 88101
- Stick With The Specialists
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Bender Chrysler Dodge Jeep
3400 Mabry Drive, Clovis, NM 88101, United States
Showing 4 reviews out of 4 total
1 Stars - RUN, do not walk, away from these scumbags. My husband and I purchased a vehicle in July from Bender. The bottom line is that they sold us a broken car. When we went to pick up the car, we received it dirty and on empty. We made it an hour down the road before it broke. They had our car off and on ~ collectively for over two months~ over the course of four separate occasions trying to fix the original problem. We caught them in several lies and they always seemed to return the car with something else broken or drained of gas. While one of the original problems is fixed, the air conditioner is still messed up, and one of the running boards are broken. Mr. Bender himself assured me, when I finally got him on the phone, that Bender would fix the running board and reimburse us for the three empty tanks that were drained, but of course there was no follow up. Marty is one of the managers who "helped" us, and by helped I mean lie, backpedal and scam us. The only think Bender is good at is BENDing the truth. Save yourself the trouble.
1 Stars - Run away! Brought my son's 2008 Dodge Charger in for service (son was stationed at Cannon AFB, Clovis, NM). It was close to 60,000 miles, so I asked what the recommended services were for the car, and they indicated an oil change, transmission oil change, and new air filter, to which I agreed (approximately $250). They also offered their multi-point safety inspection along with the service. Later that afternoon, I picked up the car. My first red flag was that one of the tires still indicated low pressure (wouldn't that have been picked up during their "safety inspection"?). The checkoff sheet for the inspection was also blank (a prior service included the same type of inspection sheet, which at least had been checked off). My next stop was the car wash, where, when cleaning out the car, I found a receipt from 6 months prior, where the exact same service had performed -- and only 2,500 miles had been driven between the two services! An oil change I can understand, but one would think that they would have seen on their computer that the transmission was just serviced a couple of thousand miles prior and indicated as such (saving me a $175 or thereabouts).
I will take some responsibility for not keeping better track of what was being done to the car, but isn't that one of the reasons that you take it to the dealer -- so their computer system can keep track of that type of thing?
Of course I drove back to the dealer and spoke with the service manager. He offered that the guy at the counter could have pulled that up on the computer, but it was on a different screen and he was kind of a new employee, so he didn't do that -- and that's my fault? Jiffy Lube pulls that info up in their sleep when you pull into their facility. He offered me a free oil change in the future -- gee thanks!
Fast forward 3 months later, I'm back in town and check the oil -- 3 quarts low (the car doesn't leak, nor does it burn oil -- it had only been driven about 2,000 miles since the dealer allegedly changed the oil/filter). So now I'm suspicious as to whether the transmission was ever serviced either.
Save yourself some trouble if you are in the area and drive to the dealer in Portales.
A Google User
1 Stars - I have a chrysler cirrus that i Took to get worked on and car came back to me with a new computer and new rotors, HOWEVER door panel was removed for some reason not sure why and the people in the service department had the nerve to tell me the door panel came off by its self.....had to go to other dealership to resolve door panel issue but still have problem with brakes grinding when I turn, after they said it was not grinding anymore... 900 Dollars and I get rude people and still have to get grinding issues resolved .....and I refuse to take my sebring into that shop would rather drive 2 hours to get to a different dealship...its ashame a customer is told that a vehicle they have owned for years is told basically that they don't know their own car