490 North Valley Drive, Las Cruces, NM 88005, United States
Showing 3 reviews out of 3 total
2 Stars - Mark was a very pleasant and professional salesman to work with. He did his job.... Thank you. It was when the finance officer took over the deal, and LIED to us, is when I should have walked away, The car was sold with an implied warranty, which I signed. I asked about what this warranty covers, he pointed out major defects, and the paragraph that showed that if it was not highway safe, we could return the car within 15 days or 500 miles. We took the car back 6 days later after we realized the front end SHIMMIED like a paint can shaker when you excelled from 60-80 mph. We decided the car had a serious problem and cannot be used to travel with. When we went back, with the implied warranty, the salesman lied about where the owner was (said he was in a meeting), then when owner returned with leftovers from his lunch, he proceeded that we could not return the car. Husband got irate and Finance manager Ru came out to calm things down. We explained again, the problem. They then told us, that they had the opportunity to repair any problems. So they took the car out and test drove it. Turns out it had BAD front tires (wire was exposed) and the motormounts were broke. They offered to order new mounts and replace them, and replaced the 2 front tires. I believe we are now satisfied with the transaction, but will NEVER buy or recommend them to anyone. OWNER and FINANCE MANAGER are ASSES, and lie through their teeth...... I can't think of any other job that employs more scummier people than them.... LIE LIE LIE......
5 Stars - A Dealership that actually treats you like a person and not a number, looking forward to buying again! Thank you!
A Google User
1 Stars - After buying a car from Base I was pretty happy. Most of the people were very nice, respectful and helpful. It wasn't until after I returned with car trouble that the real troubles began (after less than a week, mind you). The owner, Ron Sugamosto, was an arrogant prick and treated me like I was 5. I tried to explain my problem to him but he just sat there talking about girls and partying with another guy while I was trying to get things straightened out. Finally he laughed and told me that I should have purchased the warranty (which I did) and then turned around and completely ignored me and that is when I just left frustrated. I will never go back nor refer anyone to Base Auto Sales. Save your money and go elsewhere.