Drivers Ed, Training & Driving School in Troy, New York
Driving School and Drivers Ed in By CityGrid
Driving School and Drivers Ed in Troy, NY
Max Bmw Motorcycles
Automobile - Dealers, Motorcycles & Motor Sports, Camps & Training
Automobile - Dealers, Motorcycle & Motor Scooter Dealers, Motorcycles Riding & Safety Instruction
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Max BMW Motorcycles
845 Hoosick Rd, Troy, NY 12180, USA
Showing 5 reviews out of total
First, id like to explain that if my rating was based on the sales experience it would be 5 stars. My 2 star rating is solely based on the terrible customer service of the service department.
With regards to the sale portion, Craig did his best accommodate any requirements/request, is very knowledgable, and provides an overall comfortable experience. He follows up during the entire process, as well as after purchasing the vehicle, even 6 months later.
That being said, the service department has either misinformed me or outright omits important information and expects you the customer to assume knowledge, you cant possible know without actually working there. Not only was the first service rep rude over the phone but the manager, Tony, then came on and proceeded to insult me. Just because no one else has asked the question before to you, does not mean everyone in the world should know the answer. Everyone has a different situation or requirements, its your job to provide the utmost best possible service to warrant return customers. This experience has not only left a bad taste in my mouth, but now i am forced to travel hours for service to another dealer. I guess thats why they can operate in such a manner.
Go there if you want a BMW bike and can service elsewhere, because once they have your money, you are no longer worth their efforts.
The staff are incredibly friendly and have no issue with letting you take a test ride on a bike you may not be able to afford for quite some time.
I really enjoy doing business with these guys. I just picked up my second bike from Max and it was overall a very enjoyable experience. One of the things I appreciate the most is that all the guys are friendly and down to earth. They are passionate about motorcycles, and - contrary to the often snobby BMW brand image of many riders - these guys are real riders and are enjoyable to deal with. This is contrary to so many other local bike dealers. Bike selection is good as is the gear selection, and they offer good discounts, both on bike prices and when you purchase other gear whether accessories or apparel. I highly recommend Max BMW Motorcycles!
Great BMW moto center. They seem to have a great respect for the old and the new equally. Excellent selection of used and we'll cared for boxers. Thanks guys!
I got my first BMW from here. They are very friendly and non-pushing. All the staff was great and made sure I was being helped. Steve however was the best. He had an answer for everyone of my questions and if he didn't know he found it. They gave me a great deal. Loved Max's BMW. Its too bad I live so far away because i would be back all the time. Really a great place to buy a bike or get yours serviced.
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Last updated 31-Mar-2017
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