Mary Helen Hardy
2 Stars - I bought a 2002 Mercedes Benz ML500 here in January 2012. I was told when I bought it that they had a "Mercedes mechanic" who "checks all their cars out thoroughly" before they put them on their lot.
I returned to Asheville where I live and took my new car to my Mercedes mechanic who services my other car. He promptly told me that "no maintenance other than oil changes had ever been done on this car." I had to have the spark plugs replaced, transmission fluid serviced, and various other things done. Shortly thereafter, I had to replace hoses that were worn out.
So, what exactly did this "Mercedes mechanic" check out? That it was indeed a Mercedes?
Within two months of purchase, I had spent over 1000$ on deferred maintenance, and wrote the owner, Chad Ester, documenting all of my expenses and that if they were going to sell European cars, they need to at least disclose the deferred maintenance that exists. By the way, any Mercedes mechanic who is thorough can tell you what has not been done. Benz color codes their tranny fluid caps. My car had the original factory one-with 117k miles on it! I did send him copies of my invoices. He never called me or responded by letter.
So, lesson learned. Potential buyers, beware. Aside from assurances that they "make things right", these people never called me, even to say "sorry, no lemon law." By the way, since January 2012, I have spent over $3000 on the $12,000 car I bought from them, fixing things that have broken along the way.
And as for Carfax, beware. The car I bought from them has been wrecked, and that was not disclosed on the Carfax report, and certainly not by the dealer. My mechanic pointed out the wreck within 30 seconds of putting the car on the lift, and showed me an oil leak related to the wreck, that ultimately will result in a repair involving the removal of the transmission!
Don't buy a Mercedes here without taking it to an independent mechanic first. I wish I had done that. If I had, I know my mechanic would have said-don't buy this car.