Smog Test, Emissions Checks & Inspections in Sanford, North Carolina 27330
Emissions and Smog Testing Stations in Sanford, NC
Emissions and Smog Testing in Sanford By CityGrid
Automobile - Repairs & Services
Automobile - Repairs & Services, Automotive Inspection Station & Service
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1007 Hawkins Ave, Sanford, NC 27330, USA
Showing 5 reviews out of total
I am concerned that Taylor automotive treated my husband and I very differently when we took our cars to them for service. My husband was treated well, had his car repaired, and was charged only for the time that was used to work on his car. When I took my car in, on two separate occasions, I was charged for more time than was used to work on my car. The first time, I was charged for an hour of work to replace two tubes, although the service took only 30 minutes. The second time, I was charged for 2.5 hours of work when the actual service took less than an hour; what should have been $80 for labor was upcharged to $200, an addition of $120 'gravy work'. I have since asked for a refund of the difference between the labor charged and the labor performed, but have not yet heard back from the business.
Of course, I am disappointed that I was over-charged for labor, but most of all, I am disappointed that my husband and I received unequal treatment from Taylor Automotive. I would hope that any reputable business would treat everyone with the same fair business practices, and I was disappointed that this was not the case. In the future, I will make sure to take all the cars in my family to a repair shop that treats everyone equally.
We took our 2010 Prius in for the hybrid battery replacement in August of 2016. Our local dealer wanted about $1,000 more than Taylor Automotive charges. My dealer did not give precise answers to my questions about the replacement. Taylor Automotive gave very specific answers and offered detail about the car and battery. The two folks I talked with on the phone and later in person were Crystal Case and Tracy Magill. They were impressive and very helpful with my questions related to the diagnostic codes, parts, appointment, cost and time for replacement. While the Prius was getting the battery replaced, they allowed us a loaner car to explore the town of Sanford. We were able to visit the coffee shop, shopping area, train station and park. It was a very pleasant time in Sanford. I highly recommend Taylor Automotive. Their knowledge and willingness to share knowledge with concerned customers is unheard of in this day and time. It was well worth the 280 mile drive to have your Prius serviced by folks that really care about the customer! Keep up the good work!
I highly recommend Taylor Automotive. In 2014, I chose Taylor to replace the hybrid battery on my 2006 Prius because they provided a battery with a longer warranty for $1,000 less than my Raleigh Toyota dealer. Taylor also provided assurance on safely driving the 50 miles from Raleigh to Sanford with the red warning light on.
Over the past two years, I received guidance from Taylor Automotive on how to disconnect and reconnect the 12-volt and hybrid batteries during long periods when the Prius was not in use. Taylor also showed me a very good product for fixing the cloudy headlight issue.
Last week, the red warning light came on and I took my Prius to Taylor Automotive the next day. Taylor provided a replacement hybrid battery at no cost.
I am a very happy customer of Taylor Automotive. Thank you Tracy, Crystal and Tom.
This is to commend Taylor Automotive for their superior service when I had an emergency with my Vibe. Crystal provides necessary information, based on a previous visit, and Juan worked quickly and efficiently to repair my car and get me going again. SUPER SERVICE- C. Cooper
Nice people and reliable service - just be prepared to pay for it.
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Last updated 04-Oct-2016
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