Parker Johnstone's Wilsonville Honda
- SW. 30600 Parkway Ave
- Wilsonville OR 97070
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Parker Johnstone's Wilsonville Honda
30600 Southwest Parkway Avenue, Wilsonville, OR 97070, United States
Showing 5 reviews out of 136 total
The experience me and my wife had today was by far the worst, most unprofessional car "not buying" experience we have ever had. It was a complete waste of our time and really a huge "kick in the nuts" if u will. I didn't sleep, got off a 12 hour shift of work n we drove almost 2 hours in two different vehicles with all 3 of our kids to b completely screwed around n let down. The people at Wilsonville Honda did exactly what they assured me would not happen if I drove both my vehicles all that way. We wasted our day to have my credit ran by multiple company's n denied which I'm sure is a plus......or not! after earlier that day I was told we were good to go. N then when i got there they told me they had a even better offer for me. But then I was pretty much told how big of piles of crap both my vehicles were. N they were worth pretty much nothing. N the deal that they assured me i could have was no longer available.
Solid professional service, reasonable prices, drop off and pick up service... and these guys remember my name!
We've had some miscommunication (the emails you send to them may not get received for some reason so perhaps calling works better). But then they made everything right submitting a good will case with Honda and getting it authorized.
Here is why I needed one: My car got suck near Lakeview, OR due to AC compressor failure in the evening of 7/3. They replaced the compressor at the cost of 1,049.95 in addition to 517.00 I spent to transport my car back to Portland area. I researched the issue and found this to be a common problem with free warranty extended to 7 years and 100.000 miles.
At this time Honda authorized a request to reimburse 50% as no recalls etc were found for my VIN. I'm still not very happy with Honda as a company for not recognizing that the problem exists for some VINs. Also their 7 year /100.000 miles warranty extension unfortunately doesn't take into account the fact that some of us (like myself) may almost never use AC which extends the mileage/time to failure of that particular component.
The dealer did what they should have. My point of contact for this matter has been Jose Moreno - the service manager.
We had an awesome experience at Wilsonville Honda. We were in the market for a 2015 Civic. Prior to going to Wilsonville we researched the price and features we wanted in the car and pretty much knew what we wanted. The sales staff (Ashlyn and Zac) we so pleasant to work with. Ashlyn showed us exactly the cars that met our specifications, without once trying to upsell us or talk us into a different car. After deciding on the exact Civic we wanted to purchase, Zac was incredibly patient with us. While their no-haggle price on the Civic was the best deal we had researched, we did give a little push back on the price for our trade. Which they settled on a very reasonable price and we were very happy with the terms of the entire sale. Steve in financing was also very pleasant to work with and we got the best financing terms out of Honda that were being offered. Overall, it was the most laid back, stress free car buying experience I have ever encountered. I look forward to working with Wilsonville Honda in the future for the servicing of our new Civic and any other car buying needs we may have in the future.
We live in California and had to stop here because the splash shield under the engine bay of our Honda Odyssey was damaged by a piece of debris on the freeway. The service technician fixed it up quickly so we could get back on the road and the parts department was able to give me an idea of how much the replacement part would cost with no wait. Great service.
I am rating this dealership excellent as it was a pleasure dealing with everyone from sales to finance to management. We were treated with respect and courtesy and made to feel welcome and comfortable.
We had dealt with a few other places and were so relieved when we found this dealership and the perfect car for us. Thanks to everyone at Parker Johnstone Wilsonville Honda and we will recommend you to anyone wanting to buy and we will return for our next car!