Car & Truck Dealerships, New & Used Car Sales in Tualatin, Oregon
Car and Truck Dealers in Tualatin, OR
Car and Truck Dealers in Tualatin By CityGrid
Diamond Auto Sales
Automobile - Dealers
Automobile - Dealers, Automobile Dealers Used Cars
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Diamond Auto Sales
18435 SW Pacific Hwy # F, Tualatin, OR 97062, United States
Showing 5 reviews out of 8 total
Save yourself the time, money, and trouble. This man cannot keep his stories straight and blatantly misrepresents work done.
In August, we bought a Passat with no license plates. One day after purchase, the check engine light came on. We took it to our mechanic who ran diagnostics and found that the secondary air pump and valve were non-functioning. I called Paul and asked if the car had been through DEQ yet. He answered, "Uh, gosh, um...the Passat. I don't really know. I'm sure the old owners did it....I'll check with my bookkeeper. She isn't here right now." Mind you, this was ONE day after we bought the car and he couldn't remember if he took it through DEQ or not. When he got back to me, he acknowledged that no, it had not yet passed DEQ and to "bring it back in so I can fix it".
At that point, I'm sure he reset the check engine light rather than repairing it and it came on again the next day. Took it back again. He returned it with the light off again and followed up with a phone call to "Take it through DEQ by noon tomorrow". Gee, I wonder why. After noon the next day, the light came on again. Took it back to Paul AGAIN. All the while, he refused to acknowledge what my mechanic said: that both the air pump AND valve needed to be replaced or the pump would take on water and burn out again. He said, "That's what YOUR mechanic says."
This time, the light stayed off for 5 days and several hundred miles of driving. Took it through DEQ and it passed. Right after that, the underside engine cover fell off while I was driving. There were no bolts holding in place. When I called Paul and asked if the mechanics had accessed the engine via the underside he said, "Gosh, I don't know" despite having told my husband a few days earlier that that is exactly where they accessed the part. I managed to temporarily fix the cover until I could get to Diamond. When I asked him to fix it, he said, "Gosh, it's going to be an hour." I said, "I'll wait." Then, miraculously, he checked with the guys on the other side of his shop and, what do you know, they were able to replace the bolts within 5 minutes.
Check engine light came on the next day. Just found out that Paul merely had the pump replaced and not the valve which means the pump burned out again. Because he refused to properly repair the car for an additional small amount of money, he is now receiving this negative rating (if i could give zero stars, I would). He fulfilled his legal obligation to get the car through DEQ, how he did it was a smack in the face to us. I wouldn't risk buying a paperclip from this guy. Next stop: complaint to the Attorney General who, oh by the way, already has one on file from 2012 for the SAME issue: selling cars that can't pass DEQ.
This is the worst place ever I bought a 2004 neon and it broke down as I was leaving they said they didn't know what was wrong with it and didn't help me so $1000 later I fixed it now I need tags the DMV said that they never did there paper work on the car when I got it, two years ago so I can't get tags tell they do there paper work thanks a lot never again
Paul was an excellent guide , I needed a suv and he directed me to the right suv.
Great wealth of knowledge at this car lot. talk with Paul if you need any help with anything a great guy!
Do not buy a car here unless you enjoy dealing with a shady business. After putting some cash down to hold the vehicle I was going to buy, I discovered that it had been misrepresented during the sale. I obtained service reports before paying the car off in full and found out in needed many repairs that would have cost more than the vehicle was worth (an axle spewing grease and ready to blow just for starters). After bringing this to Paul's attention I was told he would lower the cost slightly and allow me to use his mechanic to fix the issues at my cost, ha. Then to top it off when the deal was dead I was told about a restocking fee of $500 that was never discussed during the sale either. I'm out some cash which is unfortunate, but at least Paul and Diamond Auto did not get the other $4000 :) Save yourself the trouble and look somewhere else.
A Google User
Paul at Diamond Auto Sales helped us and took our trade-in at the fairest price any one had offered us (after asking around at about 5 other places). They gave us a great car at a great price that seems to be in exactly the mechanical condition they said it was. Paul was friendly, efficient, and honest. He did not pressure me. The dealership is small but I recommend Diamond Auto Sales if they have anything like what you're looking for.
Automobile - Dealers, Sporting Goods
Automobile Dealers New Cars, Sporting Goods
Automobile - Dealers, Automobile - Parts & Accessories, Automobile - Repairs & Services
Automobile - Dealers, Automobile Parts & Supplies New, Van Conversions & Accessories, Automobile - Repairs & Services
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19460 SW 89th Ave, Tualatin, OR 97062, United States
Showing 0 reviews out of total
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Last updated 01-Feb-2016
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These Car and Truck Dealers service the following towns and cities
- Saint Paul
- North Plains
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