6694 Carlisle Pike, Mechanicsburg, PA 17050, United States
Showing 5 reviews out of 14 total
5 Stars - I bought my '09 MDX used from a Honda dealer in PA. I soon learned that we have NO Acura dealer close by in Martinsburg WV. The closest is over an hour away in metro DC.
Last week I found my RF door not opening but the pwr lock working on command. I went to a Honda dealer and two major collision centers in search of anyone who could get the door open and repairs done. No one would take the job and all said the interior panel would likely be cut or broken in the process.
I decided to make one last try at Rahal's in PA. They agreed to bring it in the next day for inspection and we made the 85 mile drive to PA to drop it off. Later that day they called with a less than promising report and a worse case scenario estimate. Being under the gun with a Christmas trip approaching I said to go for it.
My service Adviser, Vu, called early the next morning with word that is was not only done but they HAD save the door and replaced the two mechanical parts that had failed due to a previous improper repair. And the bill was far less than we had discussed.
When we picked it up that afternoon it was washed, vacuumed and the interior appeared untouched.
And none of the squeaks & rattles that often result from such repairs. Quality work and outstanding service. When we replace the wife's car next time, we will make the drive up to the Rahal dealerships.
4 Stars - I spoke with Vu as a service advisor from another repair shop seeking help for an issue. He was very helpful, didn't put me on hold and didn't rush me whatsoever. I felt like a customer asking for help instead of a competitor. He was very professional and patient. Very good experience from another shop's point of view. I'd give 5 starts if I wasn't a competitor =)
5 Stars - I purchased my TL in 2004. During a routine service, Jeff Leukus (5 star technician) discovered my SRS Light was on. He tested and found that the Driver seat belt buckle was not operating properly. He installed a replacement buckle and all of this was covered under the lifetime warranty of the car. Hard to believe after 10 years this could happen! Thanks so very much!!!
5 Stars - I cannot say enough good things about Bobby Rahal Acura in Mechanicsburg. I bought my MDX there just over a week ago and I am still elated with my experience. Everyone is extremely friendly and goes above and beyond to make you feel at home. I highly recommend this dealership!
5 Stars - Service is always a breeze. I bought my Acura TL from Bobby Rahal Acura and always have it serviced here. The technicians and service advisors are always knowledgeable if you have an issue you need figured out. I wouldn't bring it anywhere else! Sales was a breeze. I test drove the vehicle at 6pm Friday and took delivery at 10am on Saturday. The finance department is quick to get back to you and everyone in the dealership is courteous! I would definitely recommend Bobby Rahal Acura for your next Acura purchase or vehicle service.