Looking for an auto dealership that when faced with a customer service issue says, “it’s not our problem”? Head over to Low Country VW (LCVW) in Mt. Pleasant, SC (part of the Donald Automotive Group). I’ll never buy a car from LCVW again. I live in WI and purchased a 2005 Mercedes SLK350 from them, finding the car through an internet search. I paid $995 to have the car shipped to me and LCVW handled all of the shipping details. When starting the car the 1st time after coming off the delivery trailer, an error message appeared on the dash display…“ESP Malfunction” (ESP is the Electronic Stability Program). I called the LCVW sales person immediately letting him know of the issue. His response, “Gee, it didn’t have that issue when it was loaded on the trailer. Why don’t you drive it for a few days to see if it goes away.” The issue did not go away. I received an estimate of $580 to fix the issue (a new steering angle sensor was needed). I assumed since it was delivered to me with the issue, LCVW would reimburse me for the repair. Silly me. I sent several messages asking them about reimbursing me for the repair. When they finally got back to me, they said since it didn’t have the issue when it was loaded on the trailer (I have no way of knowing if that is true or not)….it’s not their problem. Their claim was the issue must have occurred in shipping, and I needed to contact the shipping company to file a claim. I contacted the shipping company (Rite Way Auto Transport in Coral Springs, FL). I’m sure they thought I was delusional asking to get reimbursed for this issue. They stated the Bill of Lading has a clause stating they are not responsible for any “mechanical issues”…so it’s not their problem. They said, of course, I would need to talk to the dealership. LCVW also apparently doesn’t like to spend a lot of money getting their cars ready for sale. The pictures of the vehicle on-line showed a crack in the front bumper. When I asked about it, they said the crack had been “fixed” and the pictures just hadn’t been updated. I should have clarified what they meant by “fixed.” When I washed the car for the first time, I discovered what a poor job they did on the repair. They used a flat white paint instead of a glossy white paint, and because the bumper originally had a clear plastic protector on it, not all of the plastic was removed and they painted right over the top of the remaining plastic. Obviously it was a rush job to get the vehicle ready to sell. I didn’t bring this issue up because it’s my own fault for not asking more about the repair initially. It just irked me because in one of my messages, I made a point that after spending nearly $19,000 on a vehicle, my expectation was to receive something that didn’t need an immediate $580 repair. Their response was: “I do also appreciate the fact that you spent what you did on the car, but please realize that the vast majority of those funds covered costs associated with buying and servicing the car. Contrary to popular opinion, the car business is a small margin business.” Whatever. As a last resort, I sent a letter to the owner/CEO of the Donald Automotive Group asking him to review the situation and to reconsider reimbursing me. About 2 weeks after I sent the letter, I heard from the dealership…“We pride ourselves on doing right by our customers, no matter how far away they are. To that end we are willing to split the difference with you on the repair.” I still believe I should have been reimbursed the entire amount, but at least they offered something. Their statement about "doing right by our customers" is a little annoying, because I had them tell me "it's not our problem” countless times, and it took a letter to their CEO to get to this point. It’s no wonder the car salesperson is the least trusted profession in the U.S.