Traffic School & Defensive Driving in Greenville, South Carolina
Traffic Schools and Defensive Driving in Greenville, SC
Traffic Schools and Defensive Driving in Greenville By CityGrid
911 Driving School
Camps & Training
Driver Improvement Training, Driving Instruction Courses
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911 Driving School
21 Orchard Park Dr, Greenville, SC 29615, United States
Showing 5 reviews out of 37 total
I was so pleased with our experience with 911 Driving School. I am even glad I paid the extra to have my son tested at 911. He gets nervous easily, but the officer put him and me at ease, and he passed the first time taking the road test. I was thankful that we could use the same instructor for all three of his driving times. Even though, it probably would have been good for him to have had different officers, when I found out the he clicked with the officer, I scheduled the other two driving times with him. I would highly recommend 911.
Upon arriving home after picking up my son, I received a phone call from the owner. I assumed it was returning my call from when I was leaving their office and that he wanted to listen to my concerns and issues. I was wrong, instead he immediately started talking about my review and how I was making "some strong, false accusations". I was a little perplexed about why he was so offended by my review. I had been honest in how I felt our experience had been with this business.
I tried to express to the owner that I felt that my son had not been trained on a specific task required on the the test that is an automatic failure if you mess up. My son only missed 3 points on the entire test but failed it because my son was NOT taught the task the way it was given on the test NOR was it impressed upon him/us that if you do the task wrong, it is an automatic failure.
The owner continuted to insisted that I was going to have to remove my review or he would have to "take action against me". I'm not sure what he means by that because I only stated my truth and I did not slander anyone. The whole point of Google reviews is so consumers have an unbiased way of comparing businesses.
I was entirely willing to go back and support this business by having my son do extra drive time (which I fully expected to pay for) before also retaking the driving test from them again (which I also assumed was full price and I was fine with that). But because the owner told me he would not be willing to allow us to return unless I removed my review I will obviously not be supporting this business.
Had only the owner listened to my concerns rather than continue to tell me to remove my review, I would have scheduled more drive times and a drive test with them and I probably would have removed the review or at the very least I would have updated it to state that the owner was working with me. Instead I WILL NOT REMOVE THIS REVIEW as the only thing the owner seemed concerned with was his rating on Google reviews.*
This school will instruct your child and take your money. However, they will not prepare your child for the actual drive test.
1) Any automatic failure on the test should be covered, practiced, and reviewed in detail in order to avoid that mistake.
2) Any other items on the drive test should be reviewed and a list of items to work on should be reviewed.
3) The school should not recommend taking the drive test unless they feel the child is adequately prepared.
4) Instructors should be ready at the appropriate time; not opening the doors at that time. I paid for 10 hours of instruction and at least 2 of the sessions started ~15 minutes later with the actual driving instruction.
I feel misled and taken advantage of by the '911 Driving School' in Greenville, SC
***Update Number 2*** One can see why this business HAD perfect reviews. The owner manipulates by either bullying or by unnecessary drama against the customer into changing their rating or deleting their lower than perfect rating.
Owner stated below: "you accused us of unethical practices therefore we cannot continue any services." Would Walmart refuse service if I accused them of unethical practices? The owner is lying.
When the owner called my wife, I was not in the same room and I definitely never raised my voice. She did come into my office and indicate to me that according to the owner she was on the phone with, if I would remove my review, the owner would resolve the situation for me. I gave a resounding "no, the two should be handled differently. The review is based on my opinion. The conflict resolution for retesting is based on how the business carries itself independent of that."
The owner is lying and the reader can judge by how he's not addressing the issues but attempting to discredit my review. Furthermore, if the officer had communicated concerns, we definitely would not have taken the test and gladly forfeited the money in order to avoid unnecessary time loss. I think one can judge for themself if they would like to deal with someone who resolves conflict in this manner. For me, I will use the DMV for the actual driving test and be done with this small business.
Primary issue was the school did not instruct the student in a consistent manner that the test was administered.
Any automatic failures should be something covered every lesson. In addition to that, the finer points should provided to the student to continue addressing.
Since these things were not done, the school's primary function is a colassal failure on those grounds alone.
To the over dramatic point made by the owner, " The officers of this school are good men and woman who are pouring their time, energy and heart into this community." The owner responds as if it's the officers of the community who are at fault when no one has criticized the officers in any way. It's the '911 Driving School' who is to blame if there are procedural issues in the curriculum.
**Update** Owner called our house telling us they will not allow any more instruction or administer any more test by their company's paid police officers unless I remove my review. I feel this is unprofessional and some form of black mail to have perfect reviews for the Greenville SC "911 Driving School'. I wondered why there were only 5 stars on reviews so far. Now I know from experience why I'm the only one to give a less than perfect rating.
We inquired what if 4 more hours instruction were given and have the last instructor to then administer the test again by the same police officer. The owner said "no, not unless the review is removed.**
We paid for 10 hours of classes for my son. Each time they would instruct him on what to work on.
The last 2 sessions of 2 hours each, the instructor, a police office in his day job, informed my son he would pass the test if he took it that everything looked great.
We paid for the 911 Driving School to administer the test and they did not do the normal way the other 5 sessions for administering the 100 foot backing test. Even though that was the only flaw, it was 5 points out of 31 possible you can miss before failing the test, it was an automatic failure.
My discontent is that I've paid for 10 hours of instruction. 2 of those hours were right before the actual drive test (with a 30 minute break) and they they 'conveniently' fail him.
If the school had said he's not ready or he had something more to work on; I would have been fine. As it stands, I would not recommend this to anyone unless you want to be strung along for more money and not actually warned about automatic failures on the drive test (are they not allowed to instruct students on what constitutes automatic failures on the drive test?). As a minimum, the school should prepare students for passing the drive test or inform them of what needs work.
Great experience. Good information, professional, informative instructors. teen driver learned a lot, was comfortable with instructor during driving sessions, passed test on first try. Will use again for second teen. Came to us highly recommended, and we sould highly recommend. Definitely a good buy.
Sylvie et Richard Ducarre
After having discussed with my son Romain, here are the major topics he points out :
- officers were all of them very good because Romain felt they gave him confidence in himself, good advices, calm, gentle but in the same time very professional.
- officers took into account that Romain was french by speacking slowly, telling him to ask again if he did not understand, took time to explain technical vocabulary....
- cars were good size, good shape...
From parents point of view it was very good, the level of information you are giving is high, you are always keeping in touch with emails to inform about futur lessons... Perfect,
So all in all there is nothing bad at all !
Your company is very good and we will recomand it in the french comunity.
Thanks again for taking care of Romain as your team did it.
Richard and Sylvie Ducarre
Academy Greenville LLC
Camps & Training
Driver Improvement Training
Auto Safe Driving School Inc
Over 20 Years - Troopers Training Teens
Camps & Training
Driver Improvement Training, Driving Instruction Courses, Traffic Schools
Scuba Diving, Camps & Training
Diving Instruction, Driver Improvement Training
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3620 Pelham Rd #6, Greenville, SC 29615, United States
Showing 5 reviews out of 53 total
If you live in or around Greenville and are looking to learn to dive...this is place you need to come!
great pleaser in the worlds ...........
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Last updated 01-Oct-2015
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