Al & Janice Rhodes Driving Schools
- (210) 490-9686
- 14526 Brook Hollow Blvd
- San Antonio TX 78232
- Ratings: 3.0
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Rhodes Driving School
14526 Brook Hollow, San Antonio, TX 78232, United States
Showing 5 reviews out of 8 total
1 Stars - This place is not run like any business I have ever associated with. There is absolutely NO customer service or even a pretense of customer service at the Brookhollow location. As other reviewers have mentioned Diana has the attitude she is doing the customer a favor by being allowed to actually speak with her instead of the answering machine (which remains on the entire time they are suppose to be "open"). It takes 24 to 72 hours for a call back from Diana when leaving a message. When I pointed this out to her ( when she called me after 2 days) she graciously offered to assist me quicker if I would like to drive over to their office. She also stated she is short staffed and can not answer the calls daily and they are trying to hire more staff. (She has been saying the same thing since July..) Being as I have a JOB quite a distance from their office, I countered that would not be practical for me to drive 40 minutes across town to ask a question. She then stated I could e-mail my questions, but that would take 2-3 days as well for a reply. ARRRGGGG...does this sound helpful to anyone!!! I eventually became completely frustrated with her condescending attitude and asked to speak with a manager, she stated that would not be possible and would forward my concerns to the appropriate person. She then stated she had business to tend to and "DID NOT APPRECIATE MY ATTITUDE" and hung up on me! Needless to say...I DID NOT GET MY QUESTIONS ANSWERED!!! As I have already paid for my daughters course in full and can not seem to get any answers from these people..all I can do is vent in this forum and report them to the Better Business Bureau.
5 Stars - My son came here for the teen drivers ed course and i couldn't have been more pleased with the level of instruction and just after a few lessons my child started to correct my own driving i was impressed that my child had learned enough to try to teach me so i was impressed so with that being said rhodes is the best in my book!
2 Stars - Driver's Ed is divided into two portions: classroom and drive times. Rhodes on Brookhollow does a fine job with the classroom portion but it is the drive times that they do not treat their customers well.
You need 7 hours of observation and 7 hours of actual driving. They USED to put two kids in a car and each kid got an hour of observation and an hour of driving. The other Rhodes' schools do this, but NOT Brookhollow. Now, the Brookhollow location places THREE kids in that two hour slot so guess what happens? Instead of receiving the one hour and one hour, they now receive FORTY MINUTES of driving and ONE HOUR AND TWENTY MINUTES of observation. So observation hours are completed in no time at all! Great huh? But DRIVE TIMES take FOREVER to complete.
So your child will have to come in for the TWO HOUR times slot and only need to be there for FORTY MINUTES. So they are at forced to sit through an hour and twenty minutes of somebody else driving when they do not need to be there. It is so unfair. So wrong.
On top of this, you can only schedule a time slot every EIGHT DAYS. And you can only schedule drives times on Mondays from 11:00 AM until 11:15 AM and on Wednesdays from 6:00 PM until 6:15 PM. IT IS MADDENING!!!!! They will tell you that the scheduling is actually for two hours on each of these days but I have been at this long enough to know that is not true at all. either you are available for that 15 minute window or you can forget another week of trying to schedule something.
It is a poorly poorly run business. They simply do not care that they have made it so difficult for their customers. They waste precious time for these kids when they could be doing homework or other important things.
2 Stars - I don't know how this place stays in business. Classroom portion was great, had an assigned day and time to attend. It's nearly impossible to get your drives in. Took us over a year then they wanted to charge more for going past the 6 month contract time. Very poor customer service, this business needs an overhaul.
1 Stars - in addition to the lack of in car driving opportunities, Diana in the Brookhollow office was combative and rude when we asked for a transfer document. (DE968) We would NEVER recommend Rhodes Driving school to anyone... What a frustrating experience... There are other driving schools in the San Antonio area.