5 Stars - I bought a 2010 Hyundai Elantra from them about 2 months ago. Price was good and they were very nice, accommodating, and really flexible. They let me take the car to the shop of my choosing for a pre-purchase inspection which is huge as I had been to a place prior that would not let me do this. They were even flexible enough to let me keep the car a little longer due to delays to get it into the shop. They offered to take care of anything that came up in the inspection. The shop just suggested that a transmission fluid change be done. I took it back to Auto Sales and they took care of that as well as a few other small items I had noticed while inspecting the car (driver side car lock getting stuck occasionally, etc.). They addressed ALL my concerns and it was a very pleasant experience. They were also flexible with payment and they are open later than most dealers. They even stayed open a little later while I was trying to look at the car again with my wife. I definitely recommend them.
5 Stars - Ira, Tony and Staff are amazing people that have been a God Sent Blessing to me. I love my car, its really a great automobile for me. I would highly recommend them for anyone needing a good used car. Excellent Customer Service!!!!!!
5 Stars - These guys are the bomb.
I've dealt with a lot of small dealers and repair shops before, so I was unsure when my wife said she found the exact car I'd wanted since I was 15 for a decent price out in Plano. I cleaned out my old death trap and we went to see what the deal was.
We showed up and Tony was totally nice. He could tell how much I loved the car (Deep Purple PT cruiser, dream cruiser series, with a convertible soft top), so he let me know right away that I should make a list of repair requests. It was everything I dreamed it would be. It was used, so there was some wear on the seats and the console that controlled the power locks, mirrors, and trunk was broken.
Even though I was basically sold on the car without these minor fixes, Tony made sure everything was taken care of! We got the car at about 6K, which was really fair (especially because they took my previous death trap trade in without even looking at it).
They walked me through financing with a company they use(Which I'm happy with thus far), and I drove car off the lot that day. When I had time, I came back and had the issues on my list fixed. And when the plates and registration sticker came in a few weeks later, they had me in and out in about 15 minutes!
Tony has kept his word, been totally pleasant and professional, and has promised continued satisfaction with future repairs, purchases, and upkeep. 3400 Auto will be my go-to car place for the foreseeable future.
You can trust this review because as soon as I feel like I've been treated unfairly, I'll be sure to write another one
5 Stars - I bought a Kia Optima from these guys last summer and recently had a couple things start to go out that needed repairs. My experience with repairs in the past has always been high dollar. Having been quoted somewhere else, I wanted to take advantage of their labor discount. I dropped my car off in the morning, had it back before the end of the day, and paid a small fraction of what I'd expected. They didn't try to screw me over; just fixed what was failing and got me my car back. I was very happy with the purchase last year and still am with the continued treatment
5 Stars - I bought a car from them, I new very little about cars they were not only helpful they are very affordable and can give you good alternatives within the price range and your credit score both the brothers are very sweet persons they are very polite& helpful.
I was very impressed by their mechanical shop they have all the modern tools and equipment's to repair all types of cars, be it American or foreign cars.
They computer diagnose your car free(if you buy a car from them), for the time you own it.
I would very strongly recommend them to all my friends....
5930 West Plano Parkway, Plano, TX 75093, United States
Showing 5 reviews out of 198 total
5 Stars - Working with team from Audi Plano was a great experience. The inventory of cars is the best in the area, including Houston. Their new show room and service area is very comfortable, spacious, and full of amenities. However, the best part is their Sales team. Rich Gouhin is the best sales person I have ever had the privilege of working with. Rich's recommendations on color combinations, options, and different packages was very valuable. He clearly explained his suggestions and provided good honest feedback to our questions.
5 Stars - Audi of Plano is the best Audi dealership in the Metroplex. From our first contact with the dealership through the sales process with Aaron, and the delivery of our new Q5, this was a very good experience. We recommend this dealership! They offered the best deal of all of the Audi dealers in the Metroplex! Give them the chance to make your auto purchase a pleasure and not a hassle!
5 Stars - My wife and I just finished purchasing a used A4 from Audi Plano yesterday and our sales rep was Lee Castro. Lee took my wife and I out individually on separate occasions and went over the specifics of the car with us. We were both very comfortable with Lee and enjoyed working with him. He was the epitome of professionalism and was very personable. This was highlighted after we returned the vehicle this evening after an inexplicable buyer's remorse settled over us. Lee met us at the door and was more accommodating and understanding than we expected. Absolutely no pressure, just an honest apology though he had done nothing wrong. The purchase and return processes were quick, painless and positively hassle free. We both can't speak highly enough of Lee Castro and the team at Audi Plano. We fully expect to see Lee running his own dealership one day.
5 Stars - Everything was first rate. This is my fourth Audi and I have never seen the level of integrity shown to me. I agreed verbally to a lease and when the paperwork was presented to me by Kenneth Fleeger and His manager the monthly payment was 20.00 less. They could have stuck with the verbal offer and I would have never know the difference. refreshing!
3 Stars - This review is related to service dept only. I have an A5 ang get it serviced at Auid Plano. I've had 3 experiences of which only one was good. First time i set up appt in early am, when I got there, no loaner car available even though I had requested it in advance. They did their best to accommodate me so no harm no foul. Now, I had my 3rd service appt yesterday. I called Thursday to set it up, asked me if needed loaner car and I said yes. I show up for appt yesterday and they can't find my appt and obviously had not loaner car. The service consultant did not seem to concerned about it. She gave me one option which was to re-schedule my appt. So, I basically changed my work scheduled and drove 20 min to audi plano for nothing. What really bothered me was the lack of respect for my time and inconvenience. Its a pity because I'm happy with my care, the sales people were great and my lease if up soon enough but I doubt I want to keep working with this service department.
also, I emailed the general manager for the service department yesterday, still waiting on a response.