5001 South Congress Avenue, Austin, TX 78745, United States
Showing 5 reviews out of 10 total
A Google User
I called this gaggle of incompetents in order to sell a vehicle to them. Six phone calls and almost 24 hours later I was PAYING THEM to bring the truck back. After they jerked me around for a whole day, then managed to not have a tow truck at my place the next morning despite promising to do so, I found another buyer. After selling the truck I called Austin Express and specifically told them to cancel the truck they were sending to pick up my vehicle. The absolute morons who man the phone did not cancel the truck, and they then proceeded to essentially steal my truck. I had to pay 50 dollars for them to tow back the vehicle, because that is apparently their policy when, through the rank incompetence of their staff, they steal other people's property. Yes. They have a policy for how to handle screwing up that badly. I presume they had to write a policy because bumbling of this nature is a common occurrence at this business. This company does not deserve to be in business. I would not refer my worst enemy to this place.
A Google User
told me i dont know what we have why dont you come and have a look..... why cant i rate this as a "ZERO" damnit
A Google User
I called twice thinking at first that we had been disconnected somehow - then I saw these reviews and knew I had to chime in - called to ask a simple question and I was berated, treated with no common decency or respect; was hung-up on for no apparent reason, then treated with disdain as if my call was nothing but a bother. To hell with these people!
A Google User
Good service, twice. Looking for parts--I called, they answered, they had the parts, they even installed one of them. Contrary to the nay-sayers here, my experience has been more than satisfactory: the price was right, the service good, the English understandable, and the result happy.
A Google User
i called on the phone for 3 second said he dosnt speak english and hung up
Service like you have never experienced. July 4th was a Saturday this year and I am driving through from California to Chicago. Stop to see family and take my 2013 Passat TDI to a local shop for an oil change. They call me some time later to inform me that not only do they not have the correct oil filter but no one who is open on the 4th has one either, it would be Monday before they could get one! I called the dealer and as expected their parts department was closed, I was connected to Pedro the sales manager who said he had a key and would try his best to track down the correct filter. He called me back 15 minutes later and said he was successful! This dealership and Pedro saved the day! Thank you, thank you, thank you! This is way above and beyond for customer service.
Is there any guy having the problem like me?
I thought it was a mistake, but it was too fishy. They made, coincidently, three mistakes in row, wrong apartment number in my address (one digit error), wrong phone number (one digit error) and wrong ssn (one digit error).
If they make such mistakes, though you finished your paper work on the buying date,
you will be contacted from the financial company for being denied by wrong incompatible references. No wonder, since they used a wrong SSN.
Then, after the paper work, they can re-negotiate the whole stuffs. And, since you've been driving your new car quite long, it is also hard to return or cancel it.
It is a conspiracy theory, but beware your contracts, see all numbers carefully. Though you have a correct SSN on your paper work, they could put a wrong number for their loan query system to screw you up.
If any one get through the same trick, please share it.
Wanted to lease a Passat and Pedro Gallardo from Maund emailed me immediately with a target quote, using a trade-in estimate I had in mind. I was armed with many questions to ask about lease terms and options and fired them off to Mr. Gallardo. He promptly responded to all questions in detail - even better, the lease quote remained steadfast. In short, he gave best deal he could upfront. What I particularly liked - I asked email contact only and that's what I got - quick email only contacts. Efficient. The car I wanted was 150 miles away - so he got a driver to go get it same night - the Passat was delivered, tinted, and in perfect condition by noon the next day. Sales consultant Regi Singleton was great in his help thru this process. All in all, a professional, honest, get-the-deal done attitude - and you have a happy customer. Highly recommended.
The BEST. 1 of the ONLY VW Dealers in Texas not to mark up GTI's and Golf R's, which is a testament to their honesty and the great people they are. I particularly like the Finance guy, Mr. Roel. He wasn't pushy, didn't try to sell me a bunch of B.S. packages like Nitrogen in the Tires or become pushy in ANY way. Amazing experience, 35 minutes in and out.
The clock spring on our Tiguan is out after 51,000 miles. Maund VW charged us $600 to replace it. I've been checking around on the web and called another dealer and none of the quotes exceeded $400. The OEM part is $140 and it should take an hour to do it. They charged me $300 for the part, a markup of 100%, and 2.5 labor hours. An absolute ripoff. As luck would have it, a coworker in my office is actually shopping there this week for a Jetta. Maybe I can talk her out of it, at least out of buying it from there.