1625 North Valley Mills Drive, Waco, TX 76710, United States
Showing 5 reviews out of 20 total
1 Stars - I cannot believe this place. Terrible, pushy salespeople who wouldn't tell me what they would give me for my trade until I would tell them I would buy a vehicle, and who only TEXT afterwards instead of calling. They dismissed features I wanted in the vehicle I was wanting based on what they could get, trying to get me into a vehicle I didn't want. THEY WILL NOT TAKE NO FOR AN ANSWER! Not only did they run my credit TWICE after I told them I did NOT want my credit run because they couldn't get the vehicle I wanted, one of the inquiries is AFTER I told the salesman I HAD ALREADY PURCHASED A VEHICLE ELSEWHERE!!!!
5 Stars - Dustin Hicks was very helpful in the purchase of my new truck. I would definitely recommend Dustin to anyone. He made us feel welcome and answered all of our questions in detail. The rest of the Allen Samuel's Chevrolet team was very helpful as well. I will be doing business with this great team of people again, especially Dustin.
5 Stars - Thanks to Clay Lasseter, I'm a proud new owner of a Chevy Sonic and I love it. This was a big deal to me since this was my first time having my own name on a car. I'm a girl who doesn't understand anything to do with cars but you he spoke to me in a way I could. I love the fact that he test drove with me as well as told me all about the features in the car. Especially since I love to talk on the phone a lot, he should me how I could talk hands free in my car, I was amazed. And the best part is my auto start. OH MY GOD this man made my day. With the weather changing I could have my heater already working before I can get in the car. Now being a mommy that's a big plus. Clay was by far one of the best salesman I have ever met and very genuine. I would definitely come back and see him again.
1 Stars - Needless to say, both of my experiences at Allen Samuels Chevrolet were awful. I went here when I was younger, and I should have learned from that experience; to never try to do business here ever again. About a week ago, my boyfriend and I went back to look for a car. The guy who had originally called my boyfriend to come in so he could look at his trade in immediately handed us off to a man named Damian. Damian was nice all the way up until he brought us back the paperwork to show us what we could be financed for and what they were going to give us for our trade in. After we disagreed to the deal, he seemed to get upset and then got an attitude. On our way to leave, Damian forgot to give us back the keys to my boyfriend's car, so we had to go back and get the keys, and Damian still had an attitude. In the mix of it all, Damian forgot to give my boyfriend back his DL, & now the managers are trying to say my boyfriend is the one who lost it, when we both vividly remember Damian NEVER giving us back a driver's license. My boyfriend called the following Monday because we had went in late on Saturday evening, & after the managers had "looked everywhere," they went as far as putting my boyfriend on hold for 10 minutes (hoping he would hang up) just so they didn't have to talk to him anymore. Even after calling Damian for 3 days, he refuses to call me back about the driver's license. The only thing I will go back to this place for is to get my boyfriend's DL, and I can almost guarantee that will be NEVER. You people lack respect and customer service and should not have the jobs you do. So I will be recommending everyone I know to John McClaren Chevrolet from now on.
5 Stars - Dustin was amazing, he worked with us and then some when no other dealership would, and because of him we got into a better vehicle. The all around customer service was the best I have ever seen. I will be coming to them in the future for my truck. Dustin was very professional yet made you feel like part of the family, I highly recommend him for anyone looking to purchase a vehicle