Our credit card expired so we submitted payment information to update our reoccurring payment information. We were told they never received it and that we would have to resubmit it and make a phone payment. We made the phone payment and talked to someone about our submission and was promised that they would look into it. We then noticed that reoccurring payments were being taken for term insurance but not for Auto insurance. We called again and were promised again that someone would look into it and that it would most likely be a payment for two months. We noticed that the payment went through next time for term insurance and not for auto insurance again. I called in again and found that our auto policy may have been dropped and that I needed to call the agent. I have called three numbers for the agent and finally found a voicemail and left a message. I received a text back about looking into it and then a few days later that I will have to make a phone payment and then let them know so they can send me an email for our payment instructions. I submitted payment again after holding for about 15 minutes and have now found out that we were sent to collections. It would be nice to have a real answer to why one thing had the payment instructions, and the other did not. Due to no fault of our own, we probably have late fees and now something on our credit report.
Highly recommend Farm Bureau in Bountiful. All of the agents in the office are very knowledgeable. Takes great care of us!!
Keep getting charged more than what my monthly rate was supposed to be and Ethan has been unavailable to answer my questions regarding the over draw on more than one occasion and takes his time getting back to me.
they don't open on time and that's the only problem I have because I try to handle all my stuff in the morning and they take their time to open
A Google User
We have been with Farm Bureau via Ethan for over a year now. We love it! Thanks to Ethan we have saved money on life and auto insurance. My husband was hit by another driver a while back and Ethan was right there to help and got things squared away quickly and efficiently! If I ever have any questions, Ethan takes care of it quickly with no hassle! We have NEVER had better service as far as insurance goes! We recommend Ethan to anyone looking for insurance, savings and great customer service! Thanks Ethan!
Rachel & Bryan M.