One of the most important things to keep in mind when running a business is customer service. Horner's Chevron does not have that quality to offer in any way. I brought my car in a couple months ago on a recommendation that they were close by and easy to work with. The former is the true but the latter?...Only if maybe you are a male because on every occasion that I went into the office, I was greeted with disrespect and terrible service. I brought my car in with some tire problems requiring new struts, an issue that I know was occurring and would require repair. A co-worker of mine (male) came with me to give me a ride back to work after dropping off my car for the repairs needed. As he was sitting in the office while I drove up, the mechanic at the front desk (who I later found out was the manager) loudly exclaimed, "oh good, a woman...now we can actually make some money today." I was greeted with a condescending and rude attitude from the mechanic but as I needed to repairs done sooner and later, I let it slide. When I asked the mechanic a simple question on timing, he replied with "well little lady." and proceeded to talk down to me. Recently, I went to Midas on 2100 S. to get a standard oil change and tire rotation where I was informed that my newly repaired tires and struts were stripped and tightened so much that they would have to be broken over and new ones would need to be put on before being able to remove the tire. Obviously, this is a safety hazard as in case of a flat tire, I would not be able to remove my tire. I called Horner's to see if they would be able to remedy such. I was told I would need to come in, which I did immediately. When I walked into the office (only customer there), I stood for over three minutes while the mechanic sitting behind desk threw french fries at another mechanic and completely ignored me until I asked if I could get help. I explained that I had just called and before I could finish my sentence, a piece of parer was shoved towards me and I was told to fill out my problem. I did and then I asked if this would require extra payment and if so how much and I was rudely cut off with another classic, "Well little lady, you won't know until I look at it." When asked how long the inspection would take, "we will call you." Understanding that it is important to inspect what the problem is, there is no excuse for terrible customer service I have received both times at this shop. I am a proponent of small businesses but both times, I've been in Horner's Chevron, I have been rudely treated upon walking through the door. Too bad for Horner's Chervon, as now it looks like they will be losing my company's business with servicing our fleet (all of our company's vehicles) A fleet, which is run by me, a woman. Sorry Horner's, this "little lady" is going to Midas.