669 Woodlake Drive, Chesapeake, VA 23320, United States
Showing 5 reviews out of 7 total
2 Stars - There are many things that BMW motorcycles are known for. Speed, agility, style, technology are just a few to mention. My experience with the local dealership is they are not customer focused. Adventure BMW is the most unfriendly shop I have ever visted. Three to four people stand in the very small and unappointed store without speaking. Nolan, and Timothy will answer questions but will not initiate a hello if their life depended on it.
I went back to Harley Davidson afer being in the market again. It wasn't because of technology that is for sure. It solely was due to the fact that I didn't want to buy from Adventure BMW and when you buy a Harley they treat you great when you walk in whether you are buying or not.
I know I am not the only person who feels this way. Almost 100% of the people I speak to say they wouldn't buy there again. Do yourself a favor, buy a bike from any other dealership. I guarantee your experience after the sale will be tremendous compared to Adventure BMW. Rick, the owner, needs to focus on customer satifaction and train his people. Even my wife hates the store and she is the nicest person I know. I would have given one star but I don't like to say I hate anything. Even if it is Adventure BMW in Chesapeake I am speaking of.
5 Stars - I recently bought my first motorcycle here and have been very pleased with the process. They not got me on the right bike at the right price and directed me to the right gear, but they have also taken the time to help me learn about riding.
2 Stars - I went by there last weekend fully intending to buy a 2012 s1000rr. My first impression was that the staff was very rude and condescending. I have been riding sport bikes for 4+ years and the employees wouldn't allow me to so much as sit on the bike, replying "not anyone can just come in here and touch a 1000cc sport bike" ... give me a break. A local Ducati dealer had no issues with us trying out a much more expensive Ducati Panigale, this is what insurance and liability contracts are for. Don't waste your time coming here, you will be disappointed.
I will be making the two hour drive to the next BMW dealer this weekend to pick up my new bike. This company's poor customer service just lost them a sale.
A Google User
1 Stars - I've really tried to give Adventure BMW the benefit of the doubt, but each time I've brought them my BMW for service, they'v made a major mistake. As a precautionary measure before a long trip, I had them change my final drive fluid, but they overfilled my FD and the seal broke on the trip, stranding me hours away and ruining my adventure. When I brought it back, they refused to own up to their mistake and even charged me for the repair! It has been my experience that they don't stand behind their work and the quality of their repair work has been very poor. I've also found them to be condescending and rude, even providing incorrect information, when I've brought them issues regarding my bikes.
A Google User
5 Stars - I just wanted to thank Adventure BMW for great service and help. I have had my '08 R1200GS serviced there without issue. Additionally, when I bought a GPS they sold me the exact wiring adapter I needed, showed me exactly where it connected and wrote down instructions for me. Im sure other dealers would have pushed to have their guys install it for a "small" fee. Most recently when I had a question about the bike while on a road trip I called them up and they helped me out over the phone. Thanks again!