Fair Oaks Chrysler Jeep Dodge
- (703) 955-4524
- 4170 Auto Park Cir
- Chantilly VA 20151
- Stick With The Specialists
- Ratings: 4.1
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Fair Oaks Chrysler Jeep Dodge
4170 Auto Park Circle, Chantilly, VA 20151, United States
Showing 5 reviews out of 97 total
1 Stars - It was always my intention to buy American and I was sold on Chrysler “Imported from Detroit” logo, unfortunately it has proven to be my worst nightmare. In June, we bought a new Chrysler 200. It is a beautiful car with lovely appointments. Since that time our car has been at the dealership on three occasions totaling nearly 60 days. We were told the transmission was the cause of the noise we were experiencing. Instead of replacing the transmission they continued to throw parts at it. When we got the car back after the first visit the noise was still there and the transmission actually clunked into gear. In all the time our car was in their care, we received only four calls initiated by them and this was only after we had had a face to face meeting with the General Manager and Service Manager. After those four calls it was radio silence until Tuesday night (January 20) when the Service Manager called to inform us – wait for it – there was nothing wrong with our car. The noise we were hearing was normal for this make and model, in fact, we were told, an employee of Fair Oaks had a similar car and we were lucky, our noise wasn’t as loud as his. Their greatest concern was getting the rental car back. Which after reading other’s experience we were lucky to have received that service. To add insult to injury, even knowing we were coming to pick up our car, they didn’t know where the car was parked and hadn’t cleared off the snow. To be fair everyone was polite but they all talked in circles. I feel we were lied to, if someone had told us an annoying noise came as a standard feature on the Chrysler 200 we would have never purchased this car.
A Google User
4 Stars - Salesman Thadeus Fisher gets 5 stars!! Its hard to give this an overall rating because I had two different experiences with two different people at FairOaksI highly recommend dealing with salesman Thadeus Fisher aka "Big Fish". He is down to earth, helpful and straight up. I flew up from Florida to buy a used car and he made the process very simple. UNTIL it was out of his hands. All I can say is beware of stereotypical car salesman techniques, especially if you are a single female, when dealing with manager Chris Fitzgerald . He kept changing numbers on me, said I looked "nervous" (do you say this to men...doubt it), and while I was glad that he was able to get me a lower interest rate than I was originally quoted, I was not so happy that he didn't tell me right away. Instead he tried to get me to buy the extended warranty by telling me the monthly payments I was originally quoted wouldn't change. Yeah because due to the lower interest rate they were actually lower than I was previously quoted unless I got the warranty. When I asked him why he didn't tell me from off the bat that he got me a lower rate and therefore lower payments, he said "I was trying to be mysterious"....uhhhh...NO
In addition, the hinges on one of the "trap doors" that the seats go into on my Dodge Caravan were broken... I wondered why they had all the seats in the floor but one when I took the van...I meant to ask and make sure the mechanisms worked but was so frustrated with the numbers game the manager was playing with me I forgot to ask. Now I have to find a dealer near me to take care of it.
But like I said Big Fish was great...he saved the experience....and the price on the van was lower than anything I could find in FL.
5 Stars - I stopped by Fair Oaks Jeep on Sunday to look at a used Jeep and was immediately greeted by Marta. We walked around the parking lot for a bit looking at the used Jeep`s and she told me there were left over 2014`s and I could get for around the same price as the used ones. Sure enough she was right, I was able to get the new Jeep with all of the options I wanted for quite a bit below the window sticker. Everyone at this dealer was pleasant to work with and would actually talk with you. If you are interested in any Dodge products I would highly recommend stopping by here and talking with Marta.
5 Stars - I recently purchased a new car at this location and couldn't be happier. The entire team at Fair Oaks Chrysler Jeep Dodge took time to answer all of my questions and treated me with kindness and respect. Thaddeus was patient and knowledgeable. I had originally gone to the Chrysler Jeep location in Manassas which was a huge mistake and waste of time and ended up leaving after they did their best to insult me. The manager at Fair Oaks apologized to me for them and made sure that I left the Fair Oaks location happy. This is what customer service is all about and Fair Oaks is definitely on their A game.
5 Stars - Service was professional and low pressure. Dave was a pleasure to deal with and made the buying experience pleasant, smooth, and enjoyable. He listened to my needs and concerns; worked with me on my trade in; and negotiated a square deal. I would recommend Dave and Fair Oaks to others.