5 Stars - This is a very untypical commendation of the car dealership named Auto Buying Service. I own a company with a similar sounding name (Doug Ehrlich's Auto Buyer's Pro). I came upon Auto Buying Service because I hunt for really high quality, low mileage used cars for client's from around the USA, and found an exceptional Toyota Matrix for sale at Auto Buying Service. Whatever the reasons, and without laying blame on anyone, there were misunderstandings or certain things that fell through the cracks. So as we proceeded, the deal went from pleasant to a bit strained. So why am I commending this dealership? Because Auto Buying Service, despite the frustrated and costliness of the mistake, not only honored the deal as it was originally presented, but covered service costs for a couple of things found by a nearby auto repair shop we paid to do a pre-purchase inspection. So, after doing these items, their profit margin went from modest to what I believe was a loss. But they kept their integrity. As if there could be something else to stress out the deal, another promise that was made at the start, that somehow fell through the cracks, that would further discount the car into the red. What did the dealer do once this fact was made known to management?
I remembered a saying, which I of biblical origin, commending someone who "keeps their promises even when it hurts," and then follows through with integrity. I am not saying this dealer is perfect or can satisfy every client. There are always good dealer who occasionally sell inferior cars, just as there are unethical dealers who have some exceptional cars to sell. And no one "bats 1.000," especially in the car business. However, after 28 years and representing over 25,000 car buyers around the country, dealing with all sorts of good, bad and ugly car dealers as I hunted my client's ideal car, there has never been another dealer who stood as tall as Wanda and Moses and their Auto Buyer's Pro. These individuals are as committed to doing what was right as any car dealer I've worked with. So, even when it hurt, Auto Buying Service did what was necessary to impress me and my customer.
And to top it off, when my customer flew someone to fly to D.C. to drive the Matrix to Colorado. Moses was willing to pick up the driver at the airport, and send him off. So even after misunderstandings and lost profit, Moses picked up the driver AT 10 PM AT NIGHT. This was something that even the best dealers would not likely do for a customer. The driver was so impressed, calling Moses was and "absolute gentleman" and incredibly accomodating.
While I am not confident that Auto Buying Service would welcome me if I were to find another car for another client on their lot, I will commend Wanda (owner) and Moses (manager) and this used car dealer to anyone. Check my previous commendations. I rarely write reviews for the hundreds of dealers I work with in a year. I am compelled to write review for this dealer for how they handled everything.
I'm not saying that you shouldn't keep up your guard with this or any other dealership. You must run all three Carfax and AutoCheck and VINCheck VIN histories. The vehicle of interest must pass a most thorough inspection by a reputable repair shop. However, if anyone were to ask if there is any dealer I might trust, without doing putting up my guard, I would commend that person to buy their car from Auto Buying Service.
The Google name "Ernesto DePaule" is a pseudo-name. My actual name is Doug Ehrlich. And I don't showing my name and going on record, as I wholeheartedly commend Wanda and Moses to anyone who may do business with Auto Buying Service.