From Great Service to POOR Service...RECOMMEND NOT DOING business with Duman Auto or Falken Tires.
For the past three years, I received great service from Duman Auto in Carrollton, VA. Tom, the service manager always ensure my oil changes were promptly completed and took care of me on the spot when I had to bring in my vehicles to get tire leaks fixed. Because of their customer service, I decided to buy new tires for my Land Rover about 2 years ago, they were Falken tires with 60,000 mile warranties. Everything was going good until I took my car in for another oil change and to get a state inspection sticker. Tom was no longer the Service Manager, another person had replace him (one with a bad attitude...) and she told me that I would need to replace all my tires soon due to being at 3/32" level tread remaining. I told her that I had bought the tires from the store with a guarantee of 60,000 miles treadware, and asked her what the store would do about it since the tires now only had 24,000 miles verses the 60,000 guaranteed treadware. She called the Falken company and they sent her a page from their warranty stating the tires had to be rotated every 5,000 miles to ensure maintaining warranty conditions. Well the tire had only been rotated twice, Duman Auto never told me this up front, and it was on the back page on some online warranty you would have to know as a consumer to pull off and read. I asked to speak to a manager and A.J. came out, I asked him if Duman honored the warranty and if they would call the Falken Tire company and ask them what they would do. At first he agreed, but then the female service clerk told him they had to honor the warranty that she called and received from the company, oh by the way, she could not find the document on her own and had to call the company to get a copy. A.J. said he would talk to MIke Duman the owner and see what could be done. I called back in about three days to A.J. and he said that he was speaking for Mike Duman and said, " it is an issue with the Falken tire company not Mike Duman Auto who sold me the tires". So I told him my business was over with Duman Auto, I would never recommend my friends and colleagues to ever do business with Duman Auto nor Falken Tires. I did call Falken Tires who proceeded to stand behind their warranty and not support any other potential resolution in the matter and said I had to process the paperwork for the warranty through an authorized dealer.
So, I did some further research and there are over 100 internet complaints on Duman Auto stores and a lot more on how the Falken Tires do not hold up to their 60,000 mile warranty.
Your call, but I HIGHLY DO NOT RECOMMEND doing ANY type of BUSINESS with DUMAN AUTO nor FALKEN TIRES based on my personal experience with both companies and lack of CUSTOMER SERVICE.